WRITING TASK 1
You should spend about 20 minutes on this task.
You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.
You should write at least 150 words.
Dear Sir,
I am writing this email to express my annoyement due to poor customer services at your bank.
on Thursday 11th of September, I called one of the employees in the call center and he behaved in a disastrous way. Firstly, he talked to one of his colleagues and left my call for long time. Secondly, he refused to transfer my call to the required department. As a Result, I had to repeat the call again to contact the right department for ordering cheques. And finally, he called me names when I asked him to speak politely to customers.
My concern now is that this matter is urgent as I need this cheque to pay for my house rent. Kindly advice on the exact time for receiving these cheques. I will appreciate it if you take action and investigate the previously mentioned employee. I would suggest reviewing the call center for any records for that call. Waiting your response.
Your faithfully,
Nourhan Magdi
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2020-01-15 | Kubraguran | 73 | view |
| 2020-01-04 | sat_8808 | 73 | view |
| 2019-12-27 | Ania Pe. | 73 | view |
| 2019-12-19 | nainsi1991@gmail.com | 89 | view |
| 2019-11-17 | sat_8808 | 73 | view |
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Grammar and spelling errors:
Line 9, column 1, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: On
...or customer services at your bank. on Thursday 11th of September, I called on...
^^
Line 9, column 96, Rule ID: IN_A_X_MANNER[1]
Message: Consider replacing "in a disastrous way" with adverb for "disastrous"; eg, "in a hasty manner" with "hastily".
...oyees in the call center and he behaved in a disastrous way. Firstly, he talked to one of his colle...
^^^^^^^^^^^^^^^^^^^
Transition Words or Phrases used:
finally, first, firstly, if, second, secondly, as a result
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 2.0 7.48453608247 27% => More to be verbs wanted.
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 4.0 5.05154639175 79% => OK
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 30.0 32.9175257732 91% => OK
Preposition: 18.0 26.3917525773 68% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 781.0 937.175257732 83% => OK
No of words: 164.0 206.0 80% => More content wanted.
Chars per words: 4.76219512195 4.54256449028 105% => OK
Fourth root words length: 3.57858190836 3.78020617076 95% => OK
Word Length SD: 2.63879304473 2.54303337028 104% => OK
Unique words: 107.0 127.690721649 84% => More unique words wanted.
Unique words percentage: 0.65243902439 0.622605031667 105% => OK
syllable_count: 232.2 290.88556701 80% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 10.0 9.13402061856 109% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 13.0 16.3608247423 79% => The Avg. Sentence Length is relatively short.
Sentence length SD: 26.7389644942 44.8134815571 60% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 65.0833333333 76.5299724578 85% => OK
Words per sentence: 13.6666666667 16.8248392259 81% => OK
Discourse Markers: 4.83333333333 4.34317383033 111% => OK
Paragraphs: 3.0 4.29896907216 70% => More paragraphs wanted.
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 4.0 7.41237113402 54% => More positive sentences wanted.
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 5.0 3.94845360825 127% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0864816558504 0.216113520407 40% => OK
Sentence topic coherence: 0.0332392713661 0.0766984524023 43% => OK
Sentence topic coherence SD: 0.0290258670347 0.0603063233224 48% => Sentences are similar to each other.
Paragraph topic coherence: 0.0646945470139 0.12726935374 51% => OK
Paragraph topic coherence SD: 0.0307160572586 0.0580467560999 53% => OK
Essay readability:
automated_readability_index: 7.8 8.37731958763 93% => Automated_readability_index is low.
flesch_reading_ease: 75.2 70.7449484536 106% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.0 7.45979381443 80% => OK
coleman_liau_index: 9.74 8.71597938144 112% => OK
dale_chall_readability_score: 8.61 7.59969072165 113% => OK
difficult_words: 45.0 41.2886597938 109% => OK
linsear_write_formula: 7.5 8.62886597938 87% => OK
gunning_fog: 7.2 8.54432989691 84% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
---------------------
Rates: 81.4606741573 out of 100
Scores by essay e-grader: 7.25 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.