You are the manager of a restaurant that has received a letter of complaint about the poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter,
- say how sorry you are that the person has had a poor experience.
- explain what actions has been taken against the staff member.
- offer a free meal for 4 people at the restaurant as a gesture of goodwill.
Dear Sir,
Greetings of the day. We regret to know about your disappointment with the service provided at one of our restaurants during your family visit on 21st Sept2016. I, Ms. Bhumika Suryavanshi, the restaurant manager, being a representative of the organization, would like to beg your pardon for the incident happened to you.
Being a reputed restaurant of this city, We have always tried to cater our guests with the high precision of services and the range of delicious cuisine as a standard. However, We are very upset with the gesture of the waiter who was serving you. And as a consequent, We have initiated an official action against his gross misconduct at your service. He will be suspended for 2 days along with the possible corrective measures on his behavioural training to avoid any future possibilities. Apart from all the happening, We would like to invite and offer you a privileged meal for four persons as a token of the goodwill of the organization.
I hope you will forgive and forget the incident, and give us a constant opportunity to serve you the best in the future.
Yours faithfully
Bhumika Suryvanshi
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2020-04-09 | Amarpreet Singh | 84 | view |
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Comments
Essay evaluation report
flaws:
No. of Words: 193 //may put more content for what happened:
However, We are very upset with the gesture of the waiter who was serving you.
And write paragraphs according to the requirements:
- say how sorry you are that the person has had a poor experience. //one paragraph
- explain what actions has been taken against the staff member. //one paragraph
- offer a free meal for 4 people at the restaurant as a gesture of goodwill. //one paragraph
-conclusion: I hope you will forgive and forget the incident, and give us a constant opportunity to serve you the best in the future.
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Attribute Value Ideal
Final score: 7.5 out of 9
Category: Very Good Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 12 15
No. of Words: 193 250
No. of Characters: 917 1500
No. of Different Words: 122 150
Fourth Root of Number of Words: 3.727 4.7
Average Word Length: 4.751 4.6
Word Length SD: 2.87 2.4
No. of Words greater than 5 chars: 61 100
No. of Words greater than 6 chars: 49 80
No. of Words greater than 7 chars: 36 40
No. of Words greater than 8 chars: 23 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 16.083 21.0
Sentence Length SD: 10.364 7.5
Use of Discourse Markers (%): 0.167 0.12
Sentence-Text Coherence: 0.319 0.35
Sentence-Para Coherence: 0.684 0.50
Sentence-Sentence Coherence: 0.18 0.07
Number of Paragraphs: 3 5
Grammar and spelling errors:
Line 3, column 26, Rule ID: ADMIT_ENJOY_VB[2]
Message: This verb is used with the gerund form: 'regret knowing'.
Suggestion: regret knowing
Dear Sir, Greetings of the day. We regret to know about your disappointment with the serv...
^^^^^^^^^^^^^^
Discourse Markers used:
['however', 'so', 'apart from']
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance in Part of Speech:
Nouns: 0.22641509434 0.220444632235 103% => OK
Verbs: 0.132075471698 0.167888034529 79% => OK
Adjectives: 0.0566037735849 0.0606518309736 93% => OK
Adverbs: 0.0235849056604 0.0506257000042 47% => Some adverbs wanted.
Pronouns: 0.103773584906 0.118615021944 87% => OK
Prepositions: 0.13679245283 0.107062808482 128% => OK
Participles: 0.0330188679245 0.041066498444 80% => OK
Conjunctions: 2.96494413358 2.54303337028 117% => OK
Infinitives: 0.0330188679245 0.0385302599488 86% => OK
Particles: 0.0 0.00132118243153 0% => OK
Determiners: 0.122641509434 0.0714148451538 172% => OK
Modal_auxiliary: 0.0188679245283 0.0191574576366 98% => OK
WH_determiners: 0.00471698113208 0.00930345855455 51% => OK
Vocabulary words and sentences:
No of characters: 1146.0 1141.60824742 100% => OK
No of words: 193.0 206.134020619 94% => OK
Chars per words: 5.9378238342 5.53046319177 107% => OK
Fourth root words length: 3.72725689877 3.78085437643 99% => OK
words length more than 5 chars: 0.316062176166 0.284621296913 111% => OK
words length more than 6 chars: 0.259067357513 0.211203875043 123% => OK
words length more than 7 chars: 0.20207253886 0.133321485273 152% => OK
words length more than 8 chars: 0.134715025907 0.0843313296314 160% => OK
Word Length SD: 2.96494413358 2.54303337028 117% => OK
Unique words: 126.0 127.690721649 99% => OK
Unique words percentage: 0.652849740933 0.622163163488 105% => OK
Word variations: 67.5487992021 62.8969750728 107% => OK
How many sentences: 10.0 12.9587628866 77% => OK
Sentence length: 19.3 16.4300151701 117% => OK
Sentence length SD: 45.3807227796 44.7399317507 101% => OK
Chars per sentence: 114.6 90.9928171075 126% => OK
Words per sentence: 19.3 16.4300151701 117% => OK
Discourse Markers: 0.3 0.613754768223 49% => OK
Paragraphs: 3.0 4.29896907216 70% => OK
Language errors: 1.0 2.09278350515 48% => OK
Readability: 45.2067357513 37.5504026743 120% => OK
Elegance: 1.52727272727 1.13073093955 135% => OK
Coherence and Cohesion:
Essay topic to essay body coherence: 0.403697806347 0.331212695627 122% => OK
Sentence sentence coherence: 0.102257935336 0.0927372745006 110% => OK
Sentence sentence coherence SD: 0.0730683048164 0.0736520305886 99% => OK
Sentence paragraph coherence: 0.601705494548 0.579516596996 104% => OK
Sentence paragraph coherence SD: 0.200608905516 0.180689518051 111% => OK
Sentence topic coherence: 0.183395470661 0.122183219658 150% => OK
Sentence topic coherence SD: 0.104140941362 0.0765303033291 136% => OK
Paragraph paragraph coherence: 0.394943375792 0.211926503985 186% => OK
Paragraph paragraph coherence SD: 0.0853752854359 0.0737400523855 116% => OK
Paragraph topic coherence: 0.303567802777 0.203819188451 149% => OK
Paragraph topic coherence SD: 0.0684972987918 0.067151250289 102% => OK
Task Achievement:
Sentences with positive sentiment : 6.0 7.45360824742 80% => OK
Sentences with negative sentiment : 4.0 1.48453608247 269% => OK
Sentences with neutral sentiment: 0.0 4.0206185567 0% => More neutral sentences wanted.
Positive topic words: 4.0 4.73195876289 85% => OK
Negative topic words: 3.0 1.03092783505 291% => OK
Neutral topic words: 0.0 2.56701030928 0% => More neutral topic words wanted.
Total topic words: 7.0 8.32989690722 84% => OK
What are sentences with positive/Negative/neutral sentiment?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: This is not the final score. The e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.