You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it.
Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express:
• why you went to the shop/office
• how the employees behaved to offend you
• what you expect the company to do
Dear Sir or Madam,
I am writing this letter to express my grievance with the poor-quality service and the rude behaviour of the staff that I experiences when I visited your company Croma last Friday. I hope you will take necessary steps so that the other customers do not feel humiliated the way I did
I have purchased a Samsung mixer from Croma, Paschim vihar branch on 21st September. At first, everything was fine; the mixer was working effectively. However, after 2 days it suddenly stopped working. I checked the socket and switch board but everything was fine, maybe there was a problem with the motor of the Mixer. I went to your shop the next day that is on 25 September to complain about the product, either I wanted immediate repair of the same or to replace it with a new product. However, the staff did not behave professionally, they were not interested in listening to my complaint and were very impolite and discourteous.
I hope you will take necessary action against your staff for poor customer service, otherwise, you will be at loss. Try to recruit some more professional employee or provide them with proper customer service training
Yours Sincerely
Prabhpreet Kaur
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Grammar and spelling errors:
Line 3, column 123, Rule ID: NON3PRS_VERB[1]
Message: The pronoun 'I' must be used with a non-third-person form of a verb: 'experience'
Suggestion: experience
... the rude behaviour of the staff that I experiences when I visited your company Croma last ...
^^^^^^^^^^^
Line 3, column 283, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ers do not feel humiliated the way I did I have purchased a Samsung mixer from Cr...
^^^^
Line 5, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...do not feel humiliated the way I did I have purchased a Samsung mixer from Cro...
^
Line 7, column 217, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...em with proper customer service training Yours Sincerely Prabhpreet Kaur
^^^^^^^^
Transition Words or Phrases used:
but, first, however, may, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 8.0 7.48453608247 107% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 8.0 5.05154639175 158% => OK
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 27.0 32.9175257732 82% => OK
Preposition: 23.0 26.3917525773 87% => OK
Nominalization: 1.0 3.85567010309 26% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1000.0 937.175257732 107% => OK
No of words: 204.0 206.0 99% => OK
Chars per words: 4.90196078431 4.54256449028 108% => OK
Fourth root words length: 3.77926670891 3.78020617076 100% => OK
Word Length SD: 2.74836989889 2.54303337028 108% => OK
Unique words: 137.0 127.690721649 107% => OK
Unique words percentage: 0.671568627451 0.622605031667 108% => OK
syllable_count: 308.7 290.88556701 106% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 9.0 12.6804123711 71% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 22.0 16.3608247423 134% => The Avg. Sentence Length is relatively long.
Sentence length SD: 48.6826457786 44.8134815571 109% => OK
Chars per sentence: 111.111111111 76.5299724578 145% => OK
Words per sentence: 22.6666666667 16.8248392259 135% => OK
Discourse Markers: 3.11111111111 4.34317383033 72% => OK
Paragraphs: 3.0 4.29896907216 70% => More paragraphs wanted.
Language errors: 4.0 2.54639175258 157% => OK
Sentences with positive sentiment : 3.0 7.41237113402 40% => More positive sentences wanted.
Sentences with negative sentiment : 6.0 1.49484536082 401% => Less negative sentences wanted.
Sentences with neutral sentiment: 0.0 3.94845360825 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.200547861855 0.216113520407 93% => OK
Sentence topic coherence: 0.062987824784 0.0766984524023 82% => OK
Sentence topic coherence SD: 0.0596824242241 0.0603063233224 99% => OK
Paragraph topic coherence: 0.130678106429 0.12726935374 103% => OK
Paragraph topic coherence SD: 0.0439774326866 0.0580467560999 76% => OK
Essay readability:
automated_readability_index: 13.0 8.37731958763 155% => OK
flesch_reading_ease: 57.61 70.7449484536 81% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 10.7 7.45979381443 143% => OK
coleman_liau_index: 11.44 8.71597938144 131% => OK
dale_chall_readability_score: 8.44 7.59969072165 111% => OK
difficult_words: 48.0 41.2886597938 116% => OK
linsear_write_formula: 11.5 8.62886597938 133% => OK
gunning_fog: 10.8 8.54432989691 126% => OK
text_standard: 11.0 8.15463917526 135% => OK
What are above readability scores?
---------------------
Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.