You have a complaint about the hotel you stayed at while attending a seminar in a foreign country. Write a letter to the seminar organiser and say
– What problem did you face there?
– Why do you want to complain about it?
– What is your suggestion for improvement in the future?
Dear Sir/Mam,
I am writing to complain about the poor customer service experience in your hotel during my stay last week. When I reached your hotel, there was firstly nobody in the reception area to talk to the customer. I waited for around 30 mins in the reception hall itself when a man came there. Enquiring him about the hotel room I had booked 4 days ago, he was just clueless and said no booking was done earlier. After having a dispute with him, he finally got convinced of booking a new room. Apart from this, the food served in the room was quite tasteless and I did not feel like it was even worth paying.
I would like to file a complaint so that there may not be any such incidents happening in the future since I have planned to stay there in the hotel for 3 or 4 times in the future also since it is the only hotel nearby the seminar hall where I would frequently need to visit.
I suggest that customer service should be improved well. All the bookings done prior to the staying period should be well maintained so that customers may not face any issues. Moreover, the food provided in the room should be fresh and tasty as customers are playing for this.
Yours truly,
BK
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2019-06-27 | drtruong92 | 83 | view |
| 2019-04-26 | SPK | 85 | view |
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Transition Words or Phrases used:
also, finally, first, firstly, may, moreover, so, well, apart from
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 11.0 7.48453608247 147% => OK
Auxiliary verbs: 8.0 4.92783505155 162% => OK
Conjunction : 4.0 5.05154639175 79% => OK
Relative clauses : 6.0 3.03092783505 198% => OK
Pronoun: 25.0 32.9175257732 76% => OK
Preposition: 27.0 26.3917525773 102% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 980.0 937.175257732 105% => OK
No of words: 223.0 206.0 108% => OK
Chars per words: 4.39461883408 4.54256449028 97% => OK
Fourth root words length: 3.86434787811 3.78020617076 102% => OK
Word Length SD: 2.22100339485 2.54303337028 87% => OK
Unique words: 138.0 127.690721649 108% => OK
Unique words percentage: 0.618834080717 0.622605031667 99% => OK
syllable_count: 297.9 290.88556701 102% => OK
avg_syllables_per_word: 1.3 1.41237113402 92% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 11.0 12.6804123711 87% => OK
Sentence length: 20.0 16.3608247423 122% => The Avg. Sentence Length is relatively long.
Sentence length SD: 61.295787406 44.8134815571 137% => OK
Chars per sentence: 89.0909090909 76.5299724578 116% => OK
Words per sentence: 20.2727272727 16.8248392259 120% => OK
Discourse Markers: 6.0 4.34317383033 138% => OK
Paragraphs: 3.0 4.29896907216 70% => More paragraphs wanted.
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.132517158554 0.216113520407 61% => OK
Sentence topic coherence: 0.0468257988488 0.0766984524023 61% => OK
Sentence topic coherence SD: 0.035311505975 0.0603063233224 59% => OK
Paragraph topic coherence: 0.0803252731486 0.12726935374 63% => OK
Paragraph topic coherence SD: 0.0287284884129 0.0580467560999 49% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 9.4 8.37731958763 112% => OK
flesch_reading_ease: 76.56 70.7449484536 108% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 7.6 7.45979381443 102% => OK
coleman_liau_index: 8.18 8.71597938144 94% => OK
dale_chall_readability_score: 7.6 7.59969072165 100% => OK
difficult_words: 42.0 41.2886597938 102% => OK
linsear_write_formula: 7.5 8.62886597938 87% => OK
gunning_fog: 10.0 8.54432989691 117% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.