Write a letter to the airline manager stating problems you had with the staff.
• Write the flight details
• Explain the problems
• What you want manager to do
Dear Sir,
I am writing this letter to complain you about the inappropriate behaviour of your employee towards me during check-in process.
Recently, I booked a flight from your company’s official application to travel from Mumbai to Ajmer. It was F82. The scheduled departure time was 8:15 A.M. My seat number was A82.
The flight was to be left at 8:15 A.M. as stated above, but it was 1 and a half hour late when it was coming back from Ajmer. I had an appointment fixed with a doctor in Ajmer for which I had to be on time. When asked, your employee whose name I saw on his nameplate Mr. Anil Sharma, casually said that it is normal to get late with our airline. He even said that you are no VIP and I am not going to entertain your nonsense.
I believe being in a profession where hospitality matters a lot, this move by the employee shows the lack of training they receive during induction process. I want you to look into your training program and make sure the employees are well groomed about kind of tone and language they should use while attending a customer.
I hope this letter opens an area for improvement.
Yours faithfully,
Hemant Tejwani
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2019-11-23 | wildhog.tejwani@gmail.com | 56 | view |
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Grammar and spelling errors:
Line 19, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...hould use while attending a customer. I hope this letter opens an area for impr...
^
Transition Words or Phrases used:
but, look, well, while, as to, kind of
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 12.0 13.1623246493 91% => OK
Auxiliary verbs: 1.0 7.85571142285 13% => OK
Conjunction : 5.0 10.4138276553 48% => More conjunction wanted.
Relative clauses : 7.0 7.30460921844 96% => OK
Pronoun: 34.0 24.0651302605 141% => Less pronouns wanted
Preposition: 29.0 41.998997996 69% => OK
Nominalization: 4.0 8.3376753507 48% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 984.0 1615.20841683 61% => OK
No of words: 211.0 315.596192385 67% => More content wanted.
Chars per words: 4.663507109 5.12529762239 91% => OK
Fourth root words length: 3.81127787577 4.20363070211 91% => OK
Word Length SD: 2.57278320208 2.80592935109 92% => OK
Unique words: 138.0 176.041082164 78% => More unique words wanted.
Unique words percentage: 0.654028436019 0.561755894193 116% => OK
syllable_count: 291.6 506.74238477 58% => syllable counts are too short.
avg_syllables_per_word: 1.4 1.60771543086 87% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 12.0 5.43587174349 221% => Less pronouns wanted as sentence beginning.
Article: 2.0 2.52805611222 79% => OK
Subordination: 2.0 2.10420841683 95% => OK
Conjunction: 1.0 0.809619238477 124% => OK
Preposition: 0.0 4.76152304609 0% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 12.0 16.0721442886 75% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 17.0 20.2975951904 84% => The Avg. Sentence Length is relatively short.
Sentence length SD: 48.3260770415 49.4020404114 98% => OK
Chars per sentence: 82.0 106.682146367 77% => OK
Words per sentence: 17.5833333333 20.7667163134 85% => OK
Discourse Markers: 3.16666666667 7.06120827912 45% => More transition words/phrases wanted.
Paragraphs: 5.0 4.38176352705 114% => OK
Language errors: 1.0 5.01903807615 20% => OK
Sentences with positive sentiment : 6.0 8.67935871743 69% => OK
Sentences with negative sentiment : 2.0 3.9879759519 50% => More negative sentences wanted.
Sentences with neutral sentiment: 4.0 3.4128256513 117% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.11897666012 0.244688304435 49% => OK
Sentence topic coherence: 0.0386842841384 0.084324248473 46% => OK
Sentence topic coherence SD: 0.0386995871611 0.0667982634062 58% => OK
Paragraph topic coherence: 0.0655200492113 0.151304729494 43% => OK
Paragraph topic coherence SD: 0.0438100287572 0.056905535591 77% => OK
Essay readability:
automated_readability_index: 9.3 13.0946893788 71% => Automated_readability_index is low.
flesch_reading_ease: 71.14 50.2224549098 142% => OK
smog_index: 3.1 7.44779559118 42% => Smog_index is low.
flesch_kincaid_grade: 7.6 11.3001002004 67% => OK
coleman_liau_index: 9.45 12.4159519038 76% => OK
dale_chall_readability_score: 7.85 8.58950901804 91% => OK
difficult_words: 45.0 78.4519038076 57% => More difficult words wanted.
linsear_write_formula: 8.0 9.78957915832 82% => OK
gunning_fog: 8.8 10.1190380762 87% => OK
text_standard: 8.0 10.7795591182 74% => OK
What are above readability scores?
---------------------
Minimum 250 words wanted.
Rates: 56.1797752809 out of 100
Scores by essay e-grader: 5.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.