You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include:
– Facts. You need to be concise but explain what happened.
– Polite. No one responds to insults.
– Outline what you wish from this. What do you want to happen?
– Firmness. You want to be taken seriously.
Dear Sir/Madam,
I am writing to bring to your notice, the poor experience we had at your restaurant. We visited your restaurant for an evening dinner at 6 PM yesterday. Despite pre-booking the table in advance, it took more than 30 mins for us to get a seat. I understand it was weekend rush and generously condoned the delay.
But things spiraled down, post we got our table. It took another 30 minutes for the staff to take our order and another 45 minutes for the food to be served. We were literally starving and restless by the time food arrived. And to our dismay the food served was cold and tasteless.
We were completely disappointed and when we tried complaining to the staff, they didn't listen to us and showed an indifferent attitude, which happened to be the final nail in the coffin. This was totally unacceptable, for a posh and a renowned restaurants like yours.
We have earlier had pleasant experience at your restaurant and it is one of the favorite restaurants personally. I'm sorry to say this, but post yesterday's fiasco, i will have to re-evaluate my preference, unless some serious measures are taken on the food quality and the servicing front.
I would like you to consider this feedback seriously and take necessary actions to maintain the standard of the food, irrespective of the circumstances. Also, request you to sensitize and train your staff on the customer-centric servicing culture.
Further, as a compensation to the mental agony and physical stress, we experienced yesterday, I feel it's fair for us to request for a refund of our bill. I'm also happy to accept a voucher, which can be used in your restaurant, the next time we visit. I have attached the bill with this letter for your reference and would await your decision on the same.
Hoping to see a far better experience at the restaurant in the future.
Best Regards,
Raghuram
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-08-22 | kuldip.kumar@hotmail.com | 78 | view |
| 2023-07-16 | elham mousavi | 73 | view |
| 2023-06-21 | elham mousavi | 78 | view |
| 2023-06-19 | elham mousavi | 70 | view |
| 2023-06-18 | elham mousavi | view |
Grammar and spelling errors:
Line 6, column 82, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: didn't
...we tried complaining to the staff, they didnt listen to us and showed an indifferent...
^^^^^
Line 6, column 114, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...f, they didnt listen to us and showed an indifferent attitude, which happened to ...
^^
Line 8, column 114, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: I'm
...of the favorite restaurants personally. Im sorry to say this, but post yesterdays ...
^^
Line 8, column 164, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
...o say this, but post yesterdays fiasco, i will have to re-evaluate my preference,...
^
Line 12, column 155, Rule ID: EN_CONTRACTION_SPELLING
Message: Possible spelling mistake found
Suggestion: I'm
...us to request for a refund of our bill. Im also happy to accept a voucher, which c...
^^
Transition Words or Phrases used:
also, but, if, may, so, as to, i feel
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 10.0 7.48453608247 134% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 16.0 5.05154639175 317% => Less conjunction wanted
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 44.0 32.9175257732 134% => Less pronouns wanted
Preposition: 39.0 26.3917525773 148% => OK
Nominalization: 7.0 3.85567010309 182% => OK
Performance on vocabulary words:
No of characters: 1576.0 937.175257732 168% => OK
No of words: 325.0 206.0 158% => Less content wanted.
Chars per words: 4.84923076923 4.54256449028 107% => OK
Fourth root words length: 4.24591054749 3.78020617076 112% => OK
Word Length SD: 2.8853533415 2.54303337028 113% => OK
Unique words: 186.0 127.690721649 146% => OK
Unique words percentage: 0.572307692308 0.622605031667 92% => More unique words wanted or less content wanted.
syllable_count: 481.5 290.88556701 166% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 15.0 9.13402061856 164% => OK
Article: 2.0 0.824742268041 243% => Less articles wanted as sentence beginning.
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 3.0 0.463917525773 647% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 19.0 12.6804123711 150% => OK
Sentence length: 17.0 16.3608247423 104% => OK
Sentence length SD: 42.397930227 44.8134815571 95% => OK
Chars per sentence: 82.9473684211 76.5299724578 108% => OK
Words per sentence: 17.1052631579 16.8248392259 102% => OK
Discourse Markers: 1.94736842105 4.34317383033 45% => More transition words/phrases wanted.
Paragraphs: 7.0 4.29896907216 163% => Less paragraphs wanted.
Language errors: 5.0 2.54639175258 196% => OK
Sentences with positive sentiment : 7.0 7.41237113402 94% => OK
Sentences with negative sentiment : 7.0 1.49484536082 468% => Less negative sentences wanted.
Sentences with neutral sentiment: 5.0 3.94845360825 127% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.165935614316 0.216113520407 77% => OK
Sentence topic coherence: 0.0500110474017 0.0766984524023 65% => OK
Sentence topic coherence SD: 0.0432494499954 0.0603063233224 72% => OK
Paragraph topic coherence: 0.0829885479221 0.12726935374 65% => OK
Paragraph topic coherence SD: 0.0330105345207 0.0580467560999 57% => OK
Essay readability:
automated_readability_index: 10.0 8.37731958763 119% => OK
flesch_reading_ease: 62.68 70.7449484536 89% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.7 7.45979381443 117% => OK
coleman_liau_index: 10.55 8.71597938144 121% => OK
dale_chall_readability_score: 8.42 7.59969072165 111% => OK
difficult_words: 81.0 41.2886597938 196% => OK
linsear_write_formula: 6.5 8.62886597938 75% => OK
gunning_fog: 8.8 8.54432989691 103% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
Maximum five paragraphs wanted.
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.