According to the memorandum, the business manager believes that the replacement impose little impact on customers because of few complaints. Thus, he thought that customers can’t distinguish butter from margarine or the word ‘butter’ is used to refer to the both. However, there are still some other explanations that can explain the case. Only if these explanations are proved to be unreliable, the argument would be reasonable.
Only 2 percent of customers have complained when they were given margarine. However, it doesn’t mean that 98 percent of customers are satisfied with the situation. As we know, sometimes people may not get angry or ask for immediate change if their requirements are not satisfied. Customers may complain about it in their mind and decide not to go to the restaurant in the future. Or maybe some people just ignore that, the replacement is just not important, so they don’t pay attention to it or ask for butter again. If this is the case, the argument that most people are happy with the change would do not hold.
In addition, maybe most customers think the behaviour was the mistake made by servers. In that case, they may not complain it immediately or ask for a change. It is also possible that when they found it was margarine , they have already used it. For some people, it is not polite to ask servers to give butter again in that situation. If the case was that, people might not complain about the replacement. But it didn’t mean that customers can’t distinguish butter from margarine nor they used the word ‘butter’ to refer butter and margarine.
It is likely that the overall service in the restaurant is quite good so the customers tend to be complain less. The replacement is just a small change in food, so maybe most customers regard the overall service as the most important factor in the eating experience. Or maybe there is a task that servers need to keep customer satisfaction, so they might give customers small gifts to maintain the satisfaction rate.
Overall speaking, there are still many explanations that can rival the manager’s argument. Only if these explanations mentioned above are proved to be flawed, the argument would be seen as strong enough. Otherwise, the information is not sufficient to support the explanation made by the manager.
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e-rater score report
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 4 2
No. of Sentences: 22 15
No. of Words: 392 350
No. of Characters: 1864 1500
No. of Different Words: 170 200
Fourth Root of Number of Words: 4.45 4.7
Average Word Length: 4.755 4.6
Word Length SD: 2.649 2.4
No. of Words greater than 5 chars: 123 100
No. of Words greater than 6 chars: 89 80
No. of Words greater than 7 chars: 69 40
No. of Words greater than 8 chars: 54 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 17.818 21.0
Sentence Length SD: 4.479 7.5
Use of Discourse Markers (%): 0.818 0.12
Sentence-Text Coherence: 0.297 0.35
Sentence-Para Coherence: 0.508 0.50
Sentence-Sentence Coherence: 0.075 0.07
Number of Paragraphs: 5 5
Grammar and spelling errors:
Line 5, column 217, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma, but not before the comma
Suggestion: ,
...le that when they found it was margarine , they have already used it. For some peo...
^^
Transition Words or Phrases used:
also, but, however, if, may, so, still, thus, in addition
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 26.0 19.6327345309 132% => OK
Auxiliary verbs: 13.0 12.9520958084 100% => OK
Conjunction : 10.0 11.1786427146 89% => OK
Relative clauses : 16.0 13.6137724551 118% => OK
Pronoun: 38.0 28.8173652695 132% => Less pronouns wanted
Preposition: 36.0 55.5748502994 65% => OK
Nominalization: 17.0 16.3942115768 104% => OK
Performance on vocabulary words:
No of characters: 1946.0 2260.96107784 86% => OK
No of words: 389.0 441.139720559 88% => More content wanted.
Chars per words: 5.00257069409 5.12650576532 98% => OK
Fourth root words length: 4.44106776838 4.56307096286 97% => OK
Word Length SD: 2.8070307147 2.78398813304 101% => OK
Unique words: 177.0 204.123752495 87% => More unique words wanted.
Unique words percentage: 0.45501285347 0.468620217663 97% => OK
syllable_count: 599.4 705.55239521 85% => OK
avg_syllables_per_word: 1.5 1.59920159681 94% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 4.96107784431 141% => OK
Article: 7.0 8.76447105788 80% => OK
Subordination: 3.0 2.70958083832 111% => OK
Conjunction: 3.0 1.67365269461 179% => OK
Preposition: 3.0 4.22255489022 71% => OK
Performance on sentences:
How many sentences: 22.0 19.7664670659 111% => OK
Sentence length: 17.0 22.8473053892 74% => The Avg. Sentence Length is relatively short.
Sentence length SD: 26.0885333096 57.8364921388 45% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 88.4545454545 119.503703932 74% => OK
Words per sentence: 17.6818181818 23.324526521 76% => OK
Discourse Markers: 2.59090909091 5.70786347227 45% => More transition words/phrases wanted.
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 1.0 5.25449101796 19% => OK
Sentences with positive sentiment : 9.0 8.20758483034 110% => OK
Sentences with negative sentiment : 8.0 6.88822355289 116% => OK
Sentences with neutral sentiment: 5.0 4.67664670659 107% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.177516036649 0.218282227539 81% => OK
Sentence topic coherence: 0.0524288493906 0.0743258471296 71% => OK
Sentence topic coherence SD: 0.0444356988572 0.0701772020484 63% => OK
Paragraph topic coherence: 0.0967366701342 0.128457276422 75% => OK
Paragraph topic coherence SD: 0.0424850166229 0.0628817314937 68% => OK
Essay readability:
automated_readability_index: 11.0 14.3799401198 76% => Automated_readability_index is low.
flesch_reading_ease: 62.68 48.3550499002 130% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 8.7 12.197005988 71% => OK
coleman_liau_index: 11.42 12.5979740519 91% => OK
dale_chall_readability_score: 7.04 8.32208582834 85% => OK
difficult_words: 63.0 98.500998004 64% => More difficult words wanted.
linsear_write_formula: 7.0 12.3882235529 57% => Linsear_write_formula is low.
gunning_fog: 8.8 11.1389221557 79% => OK
text_standard: 9.0 11.9071856287 76% => OK
What are above readability scores?
---------------------
Rates: 50.0 out of 100
Scores by essay e-grader: 3.0 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.