Write complaint letter to the airline manager regarding the behavior of one of staff members on your flight. In your letter
- Give full details of your flight.
- Say what the problem with the staff member was.
- What would you like the manager to do regarding this matter?
Dear Sir/Madam,
I am writing to complain about the behavior of one of your staff in my last flight with your airline.
My name is Mari Hilton and I am one of your royal customers. My family and I always have satisfaction with your airline. Although, last time I use your airline I saw unreasonable behavior. Last Monday on August 12, I have flown from London to Madrid, my flight number was A306. Everything was good, until I had eaten my dinner. After dinner, I felt stomach ache so I called one of flight manager and asked her for some pill and her name was Sara Lake. She became angry and refused my request and told me that I had a fake stomach ache.
You can imagine how unhappy I was, when I saw this behavior. After this behavior, I was in shock for couple of minutes. I am very disappointed with your airline. I insist your staff should send me an apologies letter and also I want refund my last ticket.
I am looking forward to hearing from you.
Yours faithfully,
Mari.
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flaws:
Avg. Sentence Length: 13.692 21.0
More compound or complex sentences wanted.
Attribute Value Ideal
Score: 6.5 out of 9
Category: Good Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 13 10
No. of Words: 178 200
No. of Characters: 738 1000
No. of Different Words: 103 100
Fourth Root of Number of Words: 3.653 4.0
Average Word Length: 4.146 4.6
Word Length SD: 2.266 2.4
No. of Words greater than 5 chars: 49 60
No. of Words greater than 6 chars: 28 50
No. of Words greater than 7 chars: 12 40
No. of Words greater than 8 chars: 6 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 13.692 21.0
Sentence Length SD: 5.105 7.5
Use of Discourse Markers (%): 0.154 0.12
Sentence-Text Coherence: 0.489 0.35
Sentence-Para Coherence: 0.632 0.50
Sentence-Sentence Coherence: 0.277 0.07
Number of Paragraphs: 4 4