The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010

The pie charts illustrate the result of a survey carried out by the Parkway Hotel on 100 visitors to rate their customer service in 2005 and 2010.

A closer look at the charts shows that by 2010, the hotel’s customer service had made a huge improvement in their service with an increase in the percentage of guests voted excellent and good quality over the period.

More specifically, the participants that were satisfied with the hotel’s customer service accounted for 45% in 2005, experienced a sharp decline to less than a fifth in the next 5 years. Meanwhile, the number of guests taking part in the survey considered their service as very poor quality had significantly dropped to only 4 people by 2010. Additionally, 2010 also witnessed a slight drop of approximately 10 people in the number of customers pointed out that their service was poor.

However, the opposite trend is true for others. Despite only 5 people rated the service as excellent quality in 2005, its figure drastically increased over five times as many customers as in 2010. The same situation also happened with good rating customers, with a roughly three-fold rise and reached its highest figure at 39 participants in 2010.

Votes
Average: 9.2 (5 votes)
Essays by the user:

Grammar and spelling errors:
Line 7, column 264, Rule ID: A_RB_NN[1]
Message: You used an adverb ('roughly') instead an adjective, or a noun ('three-fold') instead of another adjective.
...ppened with good rating customers, with a roughly three-fold rise and reached its highest figure at ...
^^^^^^^^^^^^^^^^^^^^

Transition Words or Phrases used:
also, however, if, look, so, while

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 9.0 5.60731707317 161% => Less pronouns wanted
Preposition: 34.0 33.7804878049 101% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.

Performance on vocabulary words:
No of characters: 1014.0 965.302439024 105% => OK
No of words: 202.0 196.424390244 103% => OK
Chars per words: 5.0198019802 4.92477711251 102% => OK
Fourth root words length: 3.76996954942 3.73543355544 101% => OK
Word Length SD: 2.78744084917 2.65546596893 105% => OK
Unique words: 116.0 106.607317073 109% => OK
Unique words percentage: 0.574257425743 0.547539520022 105% => OK
syllable_count: 303.3 283.868780488 107% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 7.0 4.33902439024 161% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.

Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 25.0 22.4926829268 111% => OK
Sentence length SD: 45.800518556 43.030603864 106% => OK
Chars per sentence: 126.75 112.824112599 112% => OK
Words per sentence: 25.25 22.9334400587 110% => OK
Discourse Markers: 4.25 5.23603664747 81% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.298517399013 0.215688989381 138% => OK
Sentence topic coherence: 0.133662339752 0.103423049105 129% => OK
Sentence topic coherence SD: 0.110145058697 0.0843802449381 131% => OK
Paragraph topic coherence: 0.214547113376 0.15604864568 137% => OK
Paragraph topic coherence SD: 0.104781159329 0.0819641961636 128% => OK

Essay readability:
automated_readability_index: 14.8 13.2329268293 112% => OK
flesch_reading_ease: 54.56 61.2550243902 89% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.9 10.3012195122 116% => OK
coleman_liau_index: 12.13 11.4140731707 106% => OK
dale_chall_readability_score: 8.55 8.06136585366 106% => OK
difficult_words: 47.0 40.7170731707 115% => OK
linsear_write_formula: 13.5 11.4329268293 118% => OK
gunning_fog: 12.0 10.9970731707 109% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?

---------------------

Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.

Grammar and spelling errors:
Line 7, column 264, Rule ID: A_RB_NN[1]
Message: You used an adverb ('roughly') instead an adjective, or a noun ('three-fold') instead of another adjective.
...ppened with good rating customers, with a roughly three-fold rise and reached its highest figure at ...
^^^^^^^^^^^^^^^^^^^^

Transition Words or Phrases used:
also, however, if, look, so, while

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 9.0 5.60731707317 161% => Less pronouns wanted
Preposition: 34.0 33.7804878049 101% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.

Performance on vocabulary words:
No of characters: 1014.0 965.302439024 105% => OK
No of words: 202.0 196.424390244 103% => OK
Chars per words: 5.0198019802 4.92477711251 102% => OK
Fourth root words length: 3.76996954942 3.73543355544 101% => OK
Word Length SD: 2.78744084917 2.65546596893 105% => OK
Unique words: 116.0 106.607317073 109% => OK
Unique words percentage: 0.574257425743 0.547539520022 105% => OK
syllable_count: 303.3 283.868780488 107% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 7.0 4.33902439024 161% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.

Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 25.0 22.4926829268 111% => OK
Sentence length SD: 45.800518556 43.030603864 106% => OK
Chars per sentence: 126.75 112.824112599 112% => OK
Words per sentence: 25.25 22.9334400587 110% => OK
Discourse Markers: 4.25 5.23603664747 81% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.298517399013 0.215688989381 138% => OK
Sentence topic coherence: 0.133662339752 0.103423049105 129% => OK
Sentence topic coherence SD: 0.110145058697 0.0843802449381 131% => OK
Paragraph topic coherence: 0.214547113376 0.15604864568 137% => OK
Paragraph topic coherence SD: 0.104781159329 0.0819641961636 128% => OK

Essay readability:
automated_readability_index: 14.8 13.2329268293 112% => OK
flesch_reading_ease: 54.56 61.2550243902 89% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.9 10.3012195122 116% => OK
coleman_liau_index: 12.13 11.4140731707 106% => OK
dale_chall_readability_score: 8.55 8.06136585366 106% => OK
difficult_words: 47.0 40.7170731707 115% => OK
linsear_write_formula: 13.5 11.4329268293 118% => OK
gunning_fog: 12.0 10.9970731707 109% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?

---------------------

Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.