The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts compare the visitors’ satisfaction to a survey about the customer service of a hotel in two different years 2005 and 2010.
It is clear that overall the customer’s satisfaction increased significantly over the period of 5 years. While the majority of guests rated service of the hotel was satisfactory or poor in 2005, the most visitors went to the hotel felt its service was excellent or good.
For the positive responses, in 2005, only 5% of hotel guests rated the hotel service was excellent, but this figure increased considerably to 28% in 2010. Furthermore, the proportion of visitors described the service as good was 14%, the number of those rose to 39%, nearly three times over the following 5 years.
For the negative responses, we can see that the percentage of guests rated the hotel’s customer service as poor accounted for 21% of the total in 2005, but the figure fell to 12% in 2010. While 15% of visitors considered the service of the hotel as very poor, the number of people who have the same rating decreased to only 4% in 2010. Finally, the number of visitors rated ‘satisfactory’ dropped to 17% and that shows more and more people described the customer service of the hotel as good or excellent.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
- In many countries people are now living longer than ever before Some people say an ageing population creates problems for governments Other people think there are benefits if society has more elderly people To what extent do the advantages of having an ag 61
- Some children spend hours every day on their smartphones Why is this the case Do you think this is a positive or a negative development 73
- The graph below shows the amounts of waste produced by three companies over a period of 15 years 67
- The tables below give information about sales of Fairtrade labelled coffee and bananas in 1999 and 2004 in five European countries 67
- Some people think that governments should give financial support to creative artists such as painters and musicians Others believe that creative artists should be funded by alternative sources Discuss both views and give your own opinion 73
Grammar and spelling errors:
Line 3, column 248, Rule ID: THIS_NNS[2]
Message: Did you mean 'this rose' or 'those rises', 'those roses'?
Suggestion: this rose; those rises; those roses
... service as good was 14%, the number of those rose to 39%, nearly three times over the fol...
^^^^^^^^^^
Transition Words or Phrases used:
but, finally, furthermore, if, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 8.0 6.8 118% => OK
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 8.0 5.60731707317 143% => Less pronouns wanted
Preposition: 31.0 33.7804878049 92% => OK
Nominalization: 3.0 3.97073170732 76% => OK
Performance on vocabulary words:
No of characters: 1033.0 965.302439024 107% => OK
No of words: 214.0 196.424390244 109% => OK
Chars per words: 4.82710280374 4.92477711251 98% => OK
Fourth root words length: 3.82475343497 3.73543355544 102% => OK
Word Length SD: 2.81645480674 2.65546596893 106% => OK
Unique words: 103.0 106.607317073 97% => OK
Unique words percentage: 0.481308411215 0.547539520022 88% => More unique words wanted or less content wanted.
syllable_count: 310.5 283.868780488 109% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 6.0 4.33902439024 138% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 2.0 0.482926829268 414% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 3.36585365854 30% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 26.0 22.4926829268 116% => OK
Sentence length SD: 23.1864049607 43.030603864 54% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 129.125 112.824112599 114% => OK
Words per sentence: 26.75 22.9334400587 117% => OK
Discourse Markers: 4.5 5.23603664747 86% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.394567809133 0.215688989381 183% => OK
Sentence topic coherence: 0.190798974768 0.103423049105 184% => OK
Sentence topic coherence SD: 0.0910986804112 0.0843802449381 108% => OK
Paragraph topic coherence: 0.27128911079 0.15604864568 174% => OK
Paragraph topic coherence SD: 0.0204085380834 0.0819641961636 25% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 14.7 13.2329268293 111% => OK
flesch_reading_ease: 53.55 61.2550243902 87% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 12.3 10.3012195122 119% => OK
coleman_liau_index: 11.03 11.4140731707 97% => OK
dale_chall_readability_score: 7.36 8.06136585366 91% => OK
difficult_words: 33.0 40.7170731707 81% => More difficult words wanted.
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 12.4 10.9970731707 113% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Rates: 67.4157303371 out of 100
Scores by essay e-grader: 6.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.