Letter to the airline manager stating problem you had with the staff Write flight details Explain the problems What you want manager to do

Dear Sir or madam,

I am writing to you to explain a situation that happened during my last flight journey. I was travelling from Bangalore to Singapore in your airlines on 28th May 2023.

during the journey, we were offered some sandwiches and cool drinks. So, I requested the flight attendant to serve healthy food for my 1.5 years old son as he is not used to junk food, however, the attendant rejected my request; as well as, she insisted that only the food served by them will be the last and final and there will not be any changes in the menu.

I suggest, you to modify the menu based on the customer’s request. As, everyone cannot eat the same dishes which you offer. I recommend you add a small portion to the menu for babies and toddlers like milk, bread, fruits, egg etc. which will be of a great use for customers like us. I believe that you will consider my request and I hope to see the changes during my next flight.

Kind regards,
Roopini N