You ordered an equipment online However when you received it was damaged Send a letter to the manager of the company about these details and write what you want the manager to do

Dear Madame/Sir,

I am writing with regard to the order 1208. I bought online a laptop in your website last week. Unfortunately, I received yesterday the box in a very poor condition. The box was broken and the laptop has a hit on the right corner. I attached you photos from the damaged box and laptop. I put an annotation on the delivery confirmation.
Also, I don't receive the model I ordered. I ordered the model 503 in black and I received the 501 in white.

As a result, I'd like to return the laptop.

Could you please send me the laptop model 503? If this is not possible, I would like to get a refund.

I look forward to your replay and soon resolution to my problem.

Yours Sincerely,
Inma