You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it.
Write a letter to the hotel manager. In your letter
- describe the problem.
- explain what happened when you asked the hotel staff for help.
- say what you would like the manager to do.
Dear Sir or Madam,
I am writing to express my dissatisfaction over my stay at your hotel last week.
I booked one king room for June 18, 2018 at your establishment for 2 adults and 1 child and paid $50 extra for a beach side view. I checked-in with my family at around 8pm. After 2 hours, I switched-on the AC and realized that it was not working. I called the reception and asked them to send someone to have a look at it.
To my surprise, nobody came to the room until midnight, despite my continuous calls. And when the help arrived, he said he cannot fix the AC as its machinery seems to be damaged. I asked to give me some other room, but they bluntly refused stating that the hotel is fully booked. When I pushed further, they told me a business suit is available for double the price I paid for my room. It certainly did not feel justified to be asked for more money for a new room. But, given that I was staying with my 3-year old daughter and wife, I had to switch and pay extra for their comfort.
This was a highly disappointing incident, given that your hotel has such a great reputation. I would suggest you to keep a check of these things in future and train your staff to be more transparent and understanding. A bad service can lead to a bad word-of-mouth, costing you new prospective customers. Also, I believe it is not inappropriate to ask for the refund of the extra money I paid for the new room as I was not at fault.
Look forward to hearing back from you.
Yours sincerely,
Paul
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2018-06-26 | Pcapricorn | 82 | view |
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Grammar and spelling errors:
Line 5, column 129, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...and paid 0 extra for a beach side view. I checked-in with my family at around 8pm...
^
Transition Words or Phrases used:
also, but, if, look, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 10.0 7.48453608247 134% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 11.0 5.05154639175 218% => Less conjunction wanted
Relative clauses : 6.0 3.03092783505 198% => OK
Pronoun: 48.0 32.9175257732 146% => Less pronouns wanted
Preposition: 33.0 26.3917525773 125% => OK
Nominalization: 4.0 3.85567010309 104% => OK
Performance on vocabulary words:
No of characters: 1236.0 937.175257732 132% => OK
No of words: 286.0 206.0 139% => Less content wanted.
Chars per words: 4.32167832168 4.54256449028 95% => OK
Fourth root words length: 4.11236361783 3.78020617076 109% => OK
Word Length SD: 2.6156931122 2.54303337028 103% => OK
Unique words: 170.0 127.690721649 133% => OK
Unique words percentage: 0.594405594406 0.622605031667 95% => OK
syllable_count: 370.8 290.88556701 127% => OK
avg_syllables_per_word: 1.3 1.41237113402 92% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 14.0 9.13402061856 153% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 2.0 0.463917525773 431% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 17.0 12.6804123711 134% => OK
Sentence length: 16.0 16.3608247423 98% => OK
Sentence length SD: 29.9735754443 44.8134815571 67% => OK
Chars per sentence: 72.7058823529 76.5299724578 95% => OK
Words per sentence: 16.8235294118 16.8248392259 100% => OK
Discourse Markers: 1.35294117647 4.34317383033 31% => More transition words/phrases wanted.
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 7.0 3.94845360825 177% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.221925423798 0.216113520407 103% => OK
Sentence topic coherence: 0.071818990258 0.0766984524023 94% => OK
Sentence topic coherence SD: 0.0376392379709 0.0603063233224 62% => OK
Paragraph topic coherence: 0.123179804442 0.12726935374 97% => OK
Paragraph topic coherence SD: 0.0467881569139 0.0580467560999 81% => OK
Essay readability:
automated_readability_index: 7.3 8.37731958763 87% => Automated_readability_index is low.
flesch_reading_ease: 80.62 70.7449484536 114% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.0 7.45979381443 80% => OK
coleman_liau_index: 7.48 8.71597938144 86% => OK
dale_chall_readability_score: 6.91 7.59969072165 91% => OK
difficult_words: 45.0 41.2886597938 109% => OK
linsear_write_formula: 7.5 8.62886597938 87% => OK
gunning_fog: 8.4 8.54432989691 98% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
---------------------
Rates: 56.1797752809 out of 100
Scores by essay e-grader: 5.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.