The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
In this memo from the business manager of Happy Pancake House restaurants, the manager concludes that the replacement of butter by margarine had little impact on their customers. To justify this conclusion, the manager points out that when Happy Pancake House restaurants use margarine to replace the butter, only 2 percent of customers complained and many servers reported that a number of customers initially ordered butter did not complaint about margarine replacement, which may appear plausible at a cursory glance. With a streak of dubious and poor evidence and holes, this conclusion is in fact ill-conceived. The reasons are stated as follows.
To begin with, the manager assumes that complaints from only 2 percent of customers means that the customers do not acknowledge the replacement. Although it is entirely possible, the manager offers no evidence to corroborate this crucial assumption. It is very likely that the customers recognize the change and different tastes between margarine and butter but they are unwilling to complain because the complaint will occupy their much time and degrade their mood. An appropriate example is not very far to seek. For example, the customer could feel happy with their friend and the whole family when the customers choose to eat in Happy Pancake House, therefore, they do not want to ruin the enjoyment and nice moment to complain. To fortify this conclusion, the manager should provide more reliable evidence. If the manager can convince me that the little amount of complaints indeed means customers do not distinguish the replacement, this conclusion will be significantly strengthened. Otherwise, the conclusion is far-fetched.
In addition, the manager assumes that the report about no complaint from many servers when a number of customers who ask for butter actually served with margarine represent that the customers are unaware of the change. Nevertheless, there is no guarantee that it is necessarily the case, the manager does not provide any conclusive evidence for the assumption that the ingenious about the report from many servers. What is of the equal possibility that the servers are not willing to report the reality and belie the complaint to avoid any potential fine and penalty. To illustrate this point clearly, let us have a look at this following representative example. For example, the Happy Pancake House restaurant has some policies to punish the server when complaints come out, then the servers always like to mask the truth. Otherwise, without accounting for and ruling out these and other alternative explanations, the manager cannot bolster this conclusion.
The last but not the least important, even the evidence turns out to support the aforementioned assumptions, the manager just simply relies on the assumption that the customers who initial preference was replaced by margarine do not make complain equals that the customers failed to find out whether what they eat is butter or margarine. It is very reasonable to doubt that what the manager assumes will not happen in reality. It is just as possible that the customers like the new odor and taste of margarine and alacrity to accept this replacement without noticing the servers. For example, if margarine is much more delicious and tastier than butter when applying to the bread, the customer will be much happier to use margarine. To cite the reasonable conclusion, the manager should provide alternative scenarios and explain either why none of these alternatives are available or why none of them are able to sustain.
To sum up, the manager's conclusion is not based on valid evidence and sound reasons, none of that is dispensable to confirm this conclusion. To draw a better conclusion, the manager should reason convincingly, cite more persuasive evidence, and take every possibility into account.
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Comments
e-rater score report
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 25 15
No. of Words: 615 350
No. of Characters: 3178 1500
No. of Different Words: 269 200
Fourth Root of Number of Words: 4.98 4.7
Average Word Length: 5.167 4.6
Word Length SD: 2.763 2.4
No. of Words greater than 5 chars: 245 100
No. of Words greater than 6 chars: 195 80
No. of Words greater than 7 chars: 127 40
No. of Words greater than 8 chars: 100 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 24.6 21.0
Sentence Length SD: 12.247 7.5
Use of Discourse Markers (%): 0.52 0.12
Sentence-Text Coherence: 0.316 0.35
Sentence-Para Coherence: 0.479 0.50
Sentence-Sentence Coherence: 0.095 0.07
Number of Paragraphs: 5 5
Grammar and spelling errors:
Line 9, column 16, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'managers'' or 'manager's'?
Suggestion: managers'; manager's
... are able to sustain. To sum up, the managers conclusion is not based on valid eviden...
^^^^^^^^
Line 9, column 142, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...dispensable to confirm this conclusion. To draw a better conclusion, the manager s...
^^
Transition Words or Phrases used:
actually, but, if, look, may, nevertheless, so, then, therefore, for example, in addition, in fact, to begin with, to sum up
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 23.0 19.6327345309 117% => OK
Auxiliary verbs: 11.0 12.9520958084 85% => OK
Conjunction : 22.0 11.1786427146 197% => OK
Relative clauses : 25.0 13.6137724551 184% => OK
Pronoun: 45.0 28.8173652695 156% => Less pronouns wanted
Preposition: 75.0 55.5748502994 135% => OK
Nominalization: 18.0 16.3942115768 110% => OK
Performance on vocabulary words:
No of characters: 3251.0 2260.96107784 144% => OK
No of words: 615.0 441.139720559 139% => Less content wanted.
Chars per words: 5.28617886179 5.12650576532 103% => OK
Fourth root words length: 4.97987886753 4.56307096286 109% => OK
Word Length SD: 2.86821893974 2.78398813304 103% => OK
Unique words: 282.0 204.123752495 138% => OK
Unique words percentage: 0.458536585366 0.468620217663 98% => OK
syllable_count: 1031.4 705.55239521 146% => OK
avg_syllables_per_word: 1.7 1.59920159681 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 6.0 4.96107784431 121% => OK
Article: 19.0 8.76447105788 217% => Less articles wanted as sentence beginning.
Subordination: 3.0 2.70958083832 111% => OK
Conjunction: 1.0 1.67365269461 60% => OK
Preposition: 11.0 4.22255489022 261% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 25.0 19.7664670659 126% => OK
Sentence length: 24.0 22.8473053892 105% => OK
Sentence length SD: 75.7886112816 57.8364921388 131% => OK
Chars per sentence: 130.04 119.503703932 109% => OK
Words per sentence: 24.6 23.324526521 105% => OK
Discourse Markers: 4.96 5.70786347227 87% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 2.0 5.25449101796 38% => OK
Sentences with positive sentiment : 10.0 8.20758483034 122% => OK
Sentences with negative sentiment : 8.0 6.88822355289 116% => OK
Sentences with neutral sentiment: 7.0 4.67664670659 150% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.259528274842 0.218282227539 119% => OK
Sentence topic coherence: 0.0740574745647 0.0743258471296 100% => OK
Sentence topic coherence SD: 0.0965094477478 0.0701772020484 138% => OK
Paragraph topic coherence: 0.163891801379 0.128457276422 128% => OK
Paragraph topic coherence SD: 0.129427399818 0.0628817314937 206% => More connections among paragraphs wanted.
Essay readability:
automated_readability_index: 15.8 14.3799401198 110% => OK
flesch_reading_ease: 38.66 48.3550499002 80% => OK
smog_index: 8.8 7.1628742515 123% => OK
flesch_kincaid_grade: 13.8 12.197005988 113% => OK
coleman_liau_index: 13.7 12.5979740519 109% => OK
dale_chall_readability_score: 8.19 8.32208582834 98% => OK
difficult_words: 131.0 98.500998004 133% => OK
linsear_write_formula: 13.5 12.3882235529 109% => OK
gunning_fog: 11.6 11.1389221557 104% => OK
text_standard: 14.0 11.9071856287 118% => OK
What are above readability scores?
---------------------
Write the essay in 30 minutes.
Rates: 66.67 out of 100
Scores by essay e-grader: 4.0 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.