Writing email

Dear Ms. Kimberly Young,

It is such a pity that you have encountered this. I am working as a sales manager of The World’s Biggest Bookstore, I give my apology for your inconvenience. Before solving your problem, I need to know more information about your order.

Firstly, I would appreciate it if you could give me your order code. Thanks to this, I can check carefully on the selling system to know what exactly happened to your book. Secondly, let me know if the current address that you filled in the form to receive the book is exactly. In case there was a mistake when providing your information.

Once again, I do apologize for the delay.

Yours sincerely,

W. Susan.