You recently went for a meal at Benny’s fast food restaurant, which is part of an international chain. Unfortunately, the service was very slow and the food was badly cooked, so you complained to the supervisor. However, he was very rude to you and insisted on paying for the meal. You have decided to write a letter of complaint to the company’s head office. Write your letter complaining about the reasons for your complaint and saying what you expect the company to do.
Dear Sir/Madam,
I am writing this letter to complain about the food and service that I already experienced at your restaurant - Benny's fast food yesterday evening. Unless it was just an incident, your restaurant's reputation which is a part of an international chain would be terribly affected.
Firstly, your restaurant has offered an unacceptable meal. It took the waiter over 20 minutes to give my order. And I had to wait a further 30 minutes for the food to be served. After a long waiting, the food was badly cooked far below from my expectation. The meat was raw and frozen in the middle, furthermore, the vegetables were too poor to be eaten.
To make matter worse, I was deeply offended by the behavior of the supervisor. I complained to him who insisted on my paying for the meal. When I refused to do so, he rudely told me to leave.
As you can imagine, I am extremely disappointed. I must insist on a full refund, furthermore a written apology from the management board, or else I will be forced to take further action. I expect to hear from you soon.
Yours faithfully,
Transition Words or Phrases used:
first, firstly, furthermore, so
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 10.0 7.48453608247 134% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 4.0 5.05154639175 79% => OK
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 26.0 32.9175257732 79% => OK
Preposition: 26.0 26.3917525773 99% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 896.0 937.175257732 96% => OK
No of words: 193.0 206.0 94% => More content wanted.
Chars per words: 4.64248704663 4.54256449028 102% => OK
Fourth root words length: 3.72725689877 3.78020617076 99% => OK
Word Length SD: 2.86093154811 2.54303337028 113% => OK
Unique words: 132.0 127.690721649 103% => OK
Unique words percentage: 0.683937823834 0.622605031667 110% => OK
syllable_count: 281.7 290.88556701 97% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 11.0 9.13402061856 120% => OK
Article: 3.0 0.824742268041 364% => Less articles wanted as sentence beginning.
Subordination: 4.0 1.83505154639 218% => Less adverbial clause wanted.
Conjunction: 2.0 0.463917525773 431% => Less conjunction wanted as sentence beginning.
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 13.0 12.6804123711 103% => OK
Sentence length: 14.0 16.3608247423 86% => OK
Sentence length SD: 40.4430186201 44.8134815571 90% => OK
Chars per sentence: 68.9230769231 76.5299724578 90% => OK
Words per sentence: 14.8461538462 16.8248392259 88% => OK
Discourse Markers: 2.38461538462 4.34317383033 55% => More transition words/phrases wanted.
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 0.0 2.54639175258 0% => OK
Sentences with positive sentiment : 2.0 7.41237113402 27% => More positive sentences wanted.
Sentences with negative sentiment : 9.0 1.49484536082 602% => Less negative sentences wanted.
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.362889196099 0.216113520407 168% => OK
Sentence topic coherence: 0.0936028080262 0.0766984524023 122% => OK
Sentence topic coherence SD: 0.0600192180397 0.0603063233224 100% => OK
Paragraph topic coherence: 0.186338919133 0.12726935374 146% => OK
Paragraph topic coherence SD: 0.0672406566344 0.0580467560999 116% => OK
Essay readability:
automated_readability_index: 7.8 8.37731958763 93% => Automated_readability_index is low.
flesch_reading_ease: 65.73 70.7449484536 93% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 7.6 7.45979381443 102% => OK
coleman_liau_index: 9.04 8.71597938144 104% => OK
dale_chall_readability_score: 8.18 7.59969072165 108% => OK
difficult_words: 47.0 41.2886597938 114% => OK
linsear_write_formula: 7.0 8.62886597938 81% => OK
gunning_fog: 7.6 8.54432989691 89% => OK
text_standard: 8.0 8.15463917526 98% => OK
What are above readability scores?
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Rates: 81.4606741573 out of 100
Scores by essay e-grader: 7.25 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.