You have lost something on a bus and called customer service to get help You weren t happy with their response Write a letter to the bus company manager In your letter you should describe the item you lost explain why you weren t happy with the customer s

Dear Sir or Madam,

I am writing this letter to express my complaint about the customer service in you company, the service clerk ID is 00000. This is the first time I write to you, compared with at least 10 calls to this staff without final result.
I lost my wallet on the No.2 bus two weeks ago. Then I immediately made a phone call to customer service. I left my name and phone number to the clerk that day. While after 3 days there was no response. After that I made phone calls to the service again while this gentleman said he could not find the help record of mine. Thus he could not contact me. This is totally not acceptable since I belive most of your service calls were recorded on computers. These days I had called the help number for serveral times while there was still no outcome.
I am not safistfied with your service to the passengers. Maybe the wallet does not cost much, while this reflects your company's figure and perfromance.
I am asking you to help me with the loss of my wallet and I am waiting for your correspondence.

Yours faithfully,
Tony

Votes
Average: 7 (2 votes)
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IELTS Writing Task I - IELTS General Training
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Grammar and spelling errors:
Line 4, column 161, Rule ID: SENTENCE_FRAGMENT[1]
Message: “While” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...and phone number to the clerk that day. While after 3 days there was no response. Aft...
^^^^^
Line 4, column 203, Rule ID: SENTENCE_FRAGMENT[1]
Message: “After” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...ile after 3 days there was no response. After that I made phone calls to the service ...
^^^^^
Line 4, column 323, Rule ID: SENT_START_CONJUNCTIVE_LINKING_ADVERB_COMMA[1]
Message: Did you forget a comma after a conjunctive/linking adverb?
Suggestion: Thus,
...could not find the help record of mine. Thus he could not contact me. This is totall...
^^^^

Transition Words or Phrases used:
first, may, still, then, thus, while, at least

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 6.0 7.48453608247 80% => OK
Auxiliary verbs: 2.0 4.92783505155 41% => OK
Conjunction : 4.0 5.05154639175 79% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 37.0 32.9175257732 112% => OK
Preposition: 23.0 26.3917525773 87% => OK
Nominalization: 2.0 3.85567010309 52% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.

Performance on vocabulary words:
No of characters: 884.0 937.175257732 94% => OK
No of words: 199.0 206.0 97% => OK
Chars per words: 4.44221105528 4.54256449028 98% => OK
Fourth root words length: 3.75589349951 3.78020617076 99% => OK
Word Length SD: 2.37866326713 2.54303337028 94% => OK
Unique words: 116.0 127.690721649 91% => More unique words wanted.
Unique words percentage: 0.582914572864 0.622605031667 94% => More unique words wanted or less content wanted.
syllable_count: 270.9 290.88556701 93% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK

Performance on sentences:
How many sentences: 14.0 12.6804123711 110% => OK
Sentence length: 14.0 16.3608247423 86% => OK
Sentence length SD: 35.0667730399 44.8134815571 78% => OK
Chars per sentence: 63.1428571429 76.5299724578 83% => OK
Words per sentence: 14.2142857143 16.8248392259 84% => OK
Discourse Markers: 3.28571428571 4.34317383033 76% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 3.0 2.54639175258 118% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 5.0 3.94845360825 127% => OK
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.233863717784 0.216113520407 108% => OK
Sentence topic coherence: 0.0728880836851 0.0766984524023 95% => OK
Sentence topic coherence SD: 0.0626660323071 0.0603063233224 104% => OK
Paragraph topic coherence: 0.14848284014 0.12726935374 117% => OK
Paragraph topic coherence SD: 0.0658605958378 0.0580467560999 113% => OK

Essay readability:
automated_readability_index: 6.6 8.37731958763 79% => Automated_readability_index is low.
flesch_reading_ease: 74.19 70.7449484536 105% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.4 7.45979381443 86% => OK
coleman_liau_index: 7.88 8.71597938144 90% => OK
dale_chall_readability_score: 7.03 7.59969072165 93% => OK
difficult_words: 34.0 41.2886597938 82% => More difficult words wanted.
linsear_write_formula: 6.0 8.62886597938 70% => OK
gunning_fog: 7.6 8.54432989691 89% => OK
text_standard: 7.0 8.15463917526 86% => OK
What are above readability scores?

---------------------
Rates: 70.2247191011 out of 100
Scores by essay e-grader: 6.25 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.

Grammar and spelling errors:
Line 4, column 161, Rule ID: SENTENCE_FRAGMENT[1]
Message: “While” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...and phone number to the clerk that day. While after 3 days there was no response. Aft...
^^^^^
Line 4, column 203, Rule ID: SENTENCE_FRAGMENT[1]
Message: “After” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...ile after 3 days there was no response. After that I made phone calls to the service ...
^^^^^
Line 4, column 323, Rule ID: SENT_START_CONJUNCTIVE_LINKING_ADVERB_COMMA[1]
Message: Did you forget a comma after a conjunctive/linking adverb?
Suggestion: Thus,
...could not find the help record of mine. Thus he could not contact me. This is totall...
^^^^

Transition Words or Phrases used:
first, may, still, then, thus, while, at least

Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments

Performance on Part of Speech:
To be verbs : 6.0 7.48453608247 80% => OK
Auxiliary verbs: 2.0 4.92783505155 41% => OK
Conjunction : 4.0 5.05154639175 79% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 37.0 32.9175257732 112% => OK
Preposition: 23.0 26.3917525773 87% => OK
Nominalization: 2.0 3.85567010309 52% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.

Performance on vocabulary words:
No of characters: 884.0 937.175257732 94% => OK
No of words: 199.0 206.0 97% => OK
Chars per words: 4.44221105528 4.54256449028 98% => OK
Fourth root words length: 3.75589349951 3.78020617076 99% => OK
Word Length SD: 2.37866326713 2.54303337028 94% => OK
Unique words: 116.0 127.690721649 91% => More unique words wanted.
Unique words percentage: 0.582914572864 0.622605031667 94% => More unique words wanted or less content wanted.
syllable_count: 270.9 290.88556701 93% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK

A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 3.0 1.83505154639 163% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK

Performance on sentences:
How many sentences: 14.0 12.6804123711 110% => OK
Sentence length: 14.0 16.3608247423 86% => OK
Sentence length SD: 35.0667730399 44.8134815571 78% => OK
Chars per sentence: 63.1428571429 76.5299724578 83% => OK
Words per sentence: 14.2142857143 16.8248392259 84% => OK
Discourse Markers: 3.28571428571 4.34317383033 76% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 3.0 2.54639175258 118% => OK
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 5.0 3.94845360825 127% => OK
What are sentences with positive/Negative/neutral sentiment?

Coherence and Cohesion:
Essay topic to essay body coherence: 0.233863717784 0.216113520407 108% => OK
Sentence topic coherence: 0.0728880836851 0.0766984524023 95% => OK
Sentence topic coherence SD: 0.0626660323071 0.0603063233224 104% => OK
Paragraph topic coherence: 0.14848284014 0.12726935374 117% => OK
Paragraph topic coherence SD: 0.0658605958378 0.0580467560999 113% => OK

Essay readability:
automated_readability_index: 6.6 8.37731958763 79% => Automated_readability_index is low.
flesch_reading_ease: 74.19 70.7449484536 105% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 6.4 7.45979381443 86% => OK
coleman_liau_index: 7.88 8.71597938144 90% => OK
dale_chall_readability_score: 7.03 7.59969072165 93% => OK
difficult_words: 34.0 41.2886597938 82% => More difficult words wanted.
linsear_write_formula: 6.0 8.62886597938 70% => OK
gunning_fog: 7.6 8.54432989691 89% => OK
text_standard: 7.0 8.15463917526 86% => OK
What are above readability scores?

---------------------
Rates: 70.2247191011 out of 100
Scores by essay e-grader: 6.25 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.