You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
• Describe the problem with the equipment
• Explain what happened when you phoned the shop
• Say what you would like the manager to do
Write at least 150 words.
You do not need to write any address.
Begin your letter as follows:
Dear Sir or Madam,
Dear Sir or Madam,
I'm writing to complain about a kitchen utensil I bought from your store that is not functioning. It is an electric cooker with oven that I purchased two weeks ago and the order number is FR098.
The issue with the equipment is that it doesn't come on when powered. The grill also appears rusty and thankfully, these problems were identified by your installation team, the very day it was delivered by your delivery team.
On the advice of your chief installer, I called your technical support unit and I was told someone will come to my house the next day to fix the item. However, I have waited for two weeks and haven't seen anyone yet and no one from your store has called me on this issue. I couldn't believe that a shop as big as yours could treat your customer in this manner.
In the light of this, I would like that your store sends me a new working cooking gas - the exact model that I bought - to be delivered to my house, at no extra cost. This is because, the issue with the cooking gas is no fault of mine.
I hope that my request will be granted and I look forward to hearing from you soon.
Yours faithfully,
Okoronkwo Alfred.
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Discourse Markers used:
['also', 'however', 'if', 'look', 'so', 'as to']
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance in Part of Speech:
Nouns: 0.22265625 0.220444632235 101% => OK
Verbs: 0.171875 0.167888034529 102% => OK
Adjectives: 0.0390625 0.0606518309736 64% => OK
Adverbs: 0.046875 0.0506257000042 93% => OK
Pronouns: 0.109375 0.118615021944 92% => OK
Prepositions: 0.1015625 0.107062808482 95% => OK
Participles: 0.05078125 0.041066498444 124% => OK
Conjunctions: 2.46249134747 2.54303337028 97% => OK
Infinitives: 0.0234375 0.0385302599488 61% => OK
Particles: 0.0 0.00132118243153 0% => OK
Determiners: 0.09765625 0.0714148451538 137% => OK
Modal_auxiliary: 0.015625 0.0191574576366 82% => OK
WH_determiners: 0.00390625 0.00930345855455 42% => OK
Vocabulary words and sentences:
No of characters: 1199.0 1141.60824742 105% => OK
No of words: 220.0 206.134020619 107% => OK
Chars per words: 5.45 5.53046319177 99% => OK
Fourth root words length: 3.85128510684 3.78085437643 102% => OK
words length more than 5 chars: 0.240909090909 0.284621296913 85% => OK
words length more than 6 chars: 0.181818181818 0.211203875043 86% => OK
words length more than 7 chars: 0.109090909091 0.133321485273 82% => OK
words length more than 8 chars: 0.0681818181818 0.0843313296314 81% => OK
Word Length SD: 2.46249134747 2.54303337028 97% => OK
Unique words: 133.0 127.690721649 104% => OK
Unique words percentage: 0.604545454545 0.622163163488 97% => OK
Word variations: 60.4601507326 62.8969750728 96% => OK
How many sentences: 11.0 12.9587628866 85% => OK
Sentence length: 20.0 16.4300151701 122% => OK
Sentence length SD: 38.4213267224 44.7399317507 86% => OK
Chars per sentence: 109.0 90.9928171075 120% => OK
Words per sentence: 20.0 16.4300151701 122% => OK
Discourse Markers: 0.545454545455 0.613754768223 89% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 0.0 2.09278350515 0% => OK
Readability: 38.1818181818 37.5504026743 102% => OK
Elegance: 1.14285714286 1.13073093955 101% => OK
Coherence and Cohesion:
Essay topic to essay body coherence: 0.318752057609 0.331212695627 96% => OK
Sentence sentence coherence: 0.123272953642 0.0927372745006 133% => OK
Sentence sentence coherence SD: 0.0892400410554 0.0736520305886 121% => OK
Sentence paragraph coherence: 0.675960178074 0.579516596996 117% => OK
Sentence paragraph coherence SD: 0.155943736869 0.180689518051 86% => OK
Sentence topic coherence: 0.12547715541 0.122183219658 103% => OK
Sentence topic coherence SD: 0.0770475742889 0.0765303033291 101% => OK
Paragraph paragraph coherence: 0.215813541854 0.211926503985 102% => OK
Paragraph paragraph coherence SD: 0.0698305774717 0.0737400523855 95% => OK
Paragraph topic coherence: 0.178176831047 0.203819188451 87% => OK
Paragraph topic coherence SD: 0.0719898499154 0.067151250289 107% => OK
Task Achievement:
Sentences with positive sentiment : 8.0 7.45360824742 107% => OK
Sentences with negative sentiment : 2.0 1.48453608247 135% => OK
Sentences with neutral sentiment: 1.0 4.0206185567 25% => More neutral sentences wanted.
Positive topic words: 6.0 4.73195876289 127% => OK
Negative topic words: 1.0 1.03092783505 97% => OK
Neutral topic words: 1.0 2.56701030928 39% => OK
Total topic words: 8.0 8.32989690722 96% => OK
What are sentences with positive/Negative/neutral sentiment?
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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.