The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts compare visitors' responses to a survey about customer service at the Parkway Hotel in the years 2005 and 2010.
It is clear that customer's satisfaction increased significantly over the 5-year period. In 2005, most of people rated the hotel's service as satisfactory and poor, then with the same questions , its customer service was considered to be better with the considerable rise in the percentage of " excellent " rating and " good " rating over just 5 years
Looking at the positive responses first, only 5% of the hotel guests rated customer service as excellent in 2005,but in the next 5 years, the hotel's visitors rating its service as excellent was 23% higher, at 28%. Furthermore,while only 14% of guests described customer service as good in 2005, almost three times as many people gave this rating five years later.
With regard to negative feedback, the proportion of guests rating hotel's service as very poor had the slight drop from 15% in 2005 to only 4% in 2010. Similarly, the proportion of hotel's guests describing hotel service as poor was only 12% in 2010, a decrease of 9% since 2005, when there were 21% of guests. Finally, a fall in the number of " satisfactory " ratings in 2010 reflects the fact that more people gave positive responses to the survey in this year.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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- The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010 72
- The line graph below shows the number of cell phone subscribers in a particular city by gender Summarize the information by selecting and reporting the main features and make comparisons where relevant 66
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- The graph below shows UK acid rain emissions measured in millions of tones from four different sectors between 1990 and 2007 82
Grammar and spelling errors:
Line 1, column 60, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...are visitors responses to a survey about customer service at the Parkway Hotel in...
^^
Line 2, column 18, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'customers'' or 'customer's'?
Suggestion: customers'; customer's
... years 2005 and 2010. It is clear that customers satisfaction increased significantly ov...
^^^^^^^^^
Line 2, column 97, Rule ID: MOST_SOME_OF_NNS[1]
Message: After 'most of', you should use 'the' ('most of the people') or simply say ''most people''.
Suggestion: most of the people; most people
...cantly over the 5-year period. In 2005, most of people rated the hotels service as satisfactor...
^^^^^^^^^^^^^^
Line 2, column 191, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma, but not before the comma
Suggestion: ,
...y and poor, then with the same questions , its customer service was considered to ...
^^
Line 3, column 41, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...Looking at the positive responses first, only 5% of the hotel guests rated custom...
^^
Line 3, column 227, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma
Suggestion: , while
...lent was 23% higher, at 28%. Furthermore,while only 14% of guests described customer s...
^^^^^^
Transition Words or Phrases used:
but, finally, first, furthermore, if, look, similarly, then, while, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.0 86% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 4.0 6.8 59% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 7.0 5.60731707317 125% => Less pronouns wanted
Preposition: 37.0 33.7804878049 110% => OK
Nominalization: 3.0 3.97073170732 76% => OK
Performance on vocabulary words:
No of characters: 1111.0 965.302439024 115% => OK
No of words: 226.0 196.424390244 115% => OK
Chars per words: 4.91592920354 4.92477711251 100% => OK
Fourth root words length: 3.87727950738 3.73543355544 104% => OK
Word Length SD: 2.63994663734 2.65546596893 99% => OK
Unique words: 115.0 106.607317073 108% => OK
Unique words percentage: 0.508849557522 0.547539520022 93% => More unique words wanted or less content wanted.
syllable_count: 326.7 283.868780488 115% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Interrogative: 1.0 0.114634146341 872% => Less interrogative sentences wanted.
Article: 6.0 4.33902439024 138% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 32.0 22.4926829268 142% => The Avg. Sentence Length is relatively long.
Sentence length SD: 127.675609356 43.030603864 297% => The lengths of sentences changed so frequently.
Chars per sentence: 158.714285714 112.824112599 141% => OK
Words per sentence: 32.2857142857 22.9334400587 141% => OK
Discourse Markers: 11.7142857143 5.23603664747 224% => Less transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 6.0 1.69756097561 353% => Less language errors wanted.
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.341350596482 0.215688989381 158% => OK
Sentence topic coherence: 0.172130140494 0.103423049105 166% => OK
Sentence topic coherence SD: 0.0747808889633 0.0843802449381 89% => OK
Paragraph topic coherence: 0.243211926734 0.15604864568 156% => OK
Paragraph topic coherence SD: 0.0247374051721 0.0819641961636 30% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 17.9 13.2329268293 135% => OK
flesch_reading_ease: 55.92 61.2550243902 91% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 13.4 10.3012195122 130% => OK
coleman_liau_index: 11.85 11.4140731707 104% => OK
dale_chall_readability_score: 7.74 8.06136585366 96% => OK
difficult_words: 36.0 40.7170731707 88% => OK
linsear_write_formula: 18.5 11.4329268293 162% => OK
gunning_fog: 14.8 10.9970731707 135% => OK
text_standard: 19.0 11.0658536585 172% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.