You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour.
Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
Write at least 150 words.
Dear Sir/Madam,
I am writing to express my disappointment at a delivery error from your online supplier and to request an immediate exchange of goods.
I ordered an aqua blue coloured dress (reference number 0859368) in size 10. However, the dress that was sent to me was a navy blue colour and a size 16. I spent a great deal of time ensuring the details on my order form were correct before I submitted it.
This situation is frustrating, as I was planning to wear this outfit to an important social occasion next Friday, 17 March, and have bought a pair of shoes and accessories to match. These items do not match the navy blue dress that has been sent.
I would like a replacement to be delivered well before this event. Please ensure that you deliver the correct item to my home address, by courier, within the next 24 hours.
I look forward to your prompt reply and a swift exchange.
Yours faithfully,
Susan Whitworth
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Grammar and spelling errors:
Line 6, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...rm were correct before I submitted it. This situation is frustrating, as I was ...
^^^
Transition Words or Phrases used:
however, if, look, so, well
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.48453608247 94% => OK
Auxiliary verbs: 1.0 4.92783505155 20% => OK
Conjunction : 5.0 5.05154639175 99% => OK
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 23.0 32.9175257732 70% => OK
Preposition: 21.0 26.3917525773 80% => OK
Nominalization: 4.0 3.85567010309 104% => OK
Performance on vocabulary words:
No of characters: 780.0 937.175257732 83% => OK
No of words: 166.0 206.0 81% => More content wanted.
Chars per words: 4.69879518072 4.54256449028 103% => OK
Fourth root words length: 3.58944267634 3.78020617076 95% => OK
Word Length SD: 2.58511657306 2.54303337028 102% => OK
Unique words: 116.0 127.690721649 91% => More unique words wanted.
Unique words percentage: 0.698795180723 0.622605031667 112% => OK
syllable_count: 229.5 290.88556701 79% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 9.13402061856 88% => OK
Interrogative: 0.0 0.360824742268 0% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 10.0 12.6804123711 79% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 16.0 16.3608247423 98% => OK
Sentence length SD: 43.0506678229 44.8134815571 96% => OK
Chars per sentence: 78.0 76.5299724578 102% => OK
Words per sentence: 16.6 16.8248392259 99% => OK
Discourse Markers: 2.7 4.34317383033 62% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 2.0 1.49484536082 134% => OK
Sentences with neutral sentiment: 2.0 3.94845360825 51% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.22423541531 0.216113520407 104% => OK
Sentence topic coherence: 0.0726054012345 0.0766984524023 95% => OK
Sentence topic coherence SD: 0.0448478235695 0.0603063233224 74% => OK
Paragraph topic coherence: 0.0995226734973 0.12726935374 78% => OK
Paragraph topic coherence SD: 0.0386676870176 0.0580467560999 67% => OK
Essay readability:
automated_readability_index: 9.0 8.37731958763 107% => OK
flesch_reading_ease: 72.16 70.7449484536 102% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 7.2 7.45979381443 97% => OK
coleman_liau_index: 9.68 8.71597938144 111% => OK
dale_chall_readability_score: 8.23 7.59969072165 108% => OK
difficult_words: 40.0 41.2886597938 97% => OK
linsear_write_formula: 10.5 8.62886597938 122% => OK
gunning_fog: 8.4 8.54432989691 98% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.