Butter has now been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. Only about 2 percent of customers have complained, indicating that 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who still ask for butter do not complain when they are given margarine instead. Clearly, either these customers cannot distinguish margarine from butter, or they use the term "butter" to refer to either butter or margarine. Thus, to avoid the expense of purchasing butter, the Happy Pancake House should extend this cost-saving change to its restaurants in the southeast and northeast as well.
Write a response in which you discuss one or more alternative explanations that could rival the proposed explanation and explain how your explanation(s) can plausibly account for the facts presented in the argument.
The manager of Happy pancake House believes the restaurant should extend cost-saving change from butter to margarine to restaurant in southeast and northeast. However, the following alternative explanation of data, all of which probably undermine the proposed suggestion, should be consider as well.
The data shows only 2 percent of customers are complaint about it. Before we accept it as truth, there’s still some questions about the data. How did the restaurant collect this data? Did waiter randomly select the customers to inquire their feeling about the change from butter to margarine? The servers in restaurant usually get basic salary but they have to do lots of task.a It’s quite reasonable that the server avoid asking those customer in bad temper so that can get good performance and also doesn’t have to write a report about the customers’ complain.
Even if the severs spread the survey fairly, we can’t say most customer are satisfied with the change or could not tell margarine from butter. It’s also likely that the customers are busy, they can’t spare any time to express their upset in the new change so as to avoid the time-wasting talk with servers.
The business manager says that extend the change to the southeast and northeast will increase their profitability seems quite plausible. What if the population in southeast are different from those in southwest? Customers in southeast may directly complain about the “fake butter” and are loath to visit Happy Pancake House again. Talking to profitability, the more fundamental questions is, how many percent the butter accounts in their cost structure? What about the butter accounts only 1% in the cost? Then the change will only improve the profit of Happy Pancake House inconsequentially but the goodwill of the chain will be downgraded.
The claim is not convincing without ruling out the alternative explanations as above mentioned.
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- TOEFL T P O 44 Integrated Writing Task 3
Comments
e-rater score report
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 16 15
No. of Words: 310 350
No. of Characters: 1572 1500
No. of Different Words: 166 200
Fourth Root of Number of Words: 4.196 4.7
Average Word Length: 5.071 4.6
Word Length SD: 2.671 2.4
No. of Words greater than 5 chars: 114 100
No. of Words greater than 6 chars: 79 80
No. of Words greater than 7 chars: 60 40
No. of Words greater than 8 chars: 45 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 19.375 21.0
Sentence Length SD: 9.393 7.5
Use of Discourse Markers (%): 0.5 0.12
Sentence-Text Coherence: 0.329 0.35
Sentence-Para Coherence: 0.329 0.50
Sentence-Sentence Coherence: 0.103 0.07
Number of Paragraphs: 1 5
Grammar and spelling errors:
Line 1, column 283, Rule ID: SHOULD_BE_DO[1]
Message: Did you mean 'considered'?
Suggestion: considered
...mine the proposed suggestion, should be consider as well. The data shows only 2 percent...
^^^^^^^^
Line 2, column 364, Rule ID: LOTS_OF_NN[1]
Message: Possible agreement error. The noun task seems to be countable; consider using: 'lots of tasks'.
Suggestion: lots of tasks
...ly get basic salary but they have to do lots of task.a It’s quite reasonable that the server...
^^^^^^^^^^^^
Line 2, column 377, Rule ID: EN_A_VS_AN
Message: Use 'an' instead of 'a' if the following word starts with a vowel sound, e.g. 'an article', 'an hour'
Suggestion: an
...salary but they have to do lots of task.a It’s quite reasonable that the server a...
^
Line 2, column 377, Rule ID: DT_PRP[1]
Message: Possible typo. Did you mean 'a' or 'It'?
Suggestion: a; It
...salary but they have to do lots of task.a It’s quite reasonable that the server avoi...
^^^^
Line 2, column 430, Rule ID: THIS_NNS[2]
Message: Did you mean 'this customer' or 'those customers'?
Suggestion: this customer; those customers
...reasonable that the server avoid asking those customer in bad temper so that can get good per...
^^^^^^^^^^^^^^
Line 2, column 466, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ing those customer in bad temper so that can get good performance and also doesn’...
^^
Line 3, column 256, Rule ID: SO_AS_TO[1]
Message: Use simply 'to'
Suggestion: to
...o express their upset in the new change so as to avoid the time-wasting talk with server...
^^^^^^^^
Line 4, column 522, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...nts only 1% in the cost? Then the change will only improve the profit of Happy Pa...
^^
Transition Words or Phrases used:
also, but, however, if, may, so, still, then, well, as to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 9.0 19.6327345309 46% => More to be verbs wanted.
Auxiliary verbs: 10.0 12.9520958084 77% => OK
Conjunction : 7.0 11.1786427146 63% => OK
Relative clauses : 5.0 13.6137724551 37% => More relative clauses wanted.
Pronoun: 19.0 28.8173652695 66% => OK
Preposition: 43.0 55.5748502994 77% => OK
Nominalization: 4.0 16.3942115768 24% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1627.0 2260.96107784 72% => OK
No of words: 309.0 441.139720559 70% => More content wanted.
Chars per words: 5.26537216828 5.12650576532 103% => OK
Fourth root words length: 4.1926597562 4.56307096286 92% => OK
Word Length SD: 2.76432620287 2.78398813304 99% => OK
Unique words: 174.0 204.123752495 85% => More unique words wanted.
Unique words percentage: 0.563106796117 0.468620217663 120% => OK
syllable_count: 492.3 705.55239521 70% => OK
avg_syllables_per_word: 1.6 1.59920159681 100% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 4.96107784431 60% => OK
Article: 8.0 8.76447105788 91% => OK
Subordination: 2.0 2.70958083832 74% => OK
Conjunction: 0.0 1.67365269461 0% => OK
Preposition: 1.0 4.22255489022 24% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 16.0 19.7664670659 81% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 19.0 22.8473053892 83% => The Avg. Sentence Length is relatively short.
Sentence length SD: 54.8976320072 57.8364921388 95% => OK
Chars per sentence: 101.6875 119.503703932 85% => OK
Words per sentence: 19.3125 23.324526521 83% => OK
Discourse Markers: 3.5625 5.70786347227 62% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 8.0 5.25449101796 152% => OK
Sentences with positive sentiment : 8.0 8.20758483034 97% => OK
Sentences with negative sentiment : 5.0 6.88822355289 73% => OK
Sentences with neutral sentiment: 3.0 4.67664670659 64% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.318095880363 0.218282227539 146% => OK
Sentence topic coherence: 0.0983147784093 0.0743258471296 132% => OK
Sentence topic coherence SD: 0.074498106473 0.0701772020484 106% => OK
Paragraph topic coherence: 0.14769638476 0.128457276422 115% => OK
Paragraph topic coherence SD: 0.0702165808805 0.0628817314937 112% => OK
Essay readability:
automated_readability_index: 13.0 14.3799401198 90% => Automated_readability_index is low.
flesch_reading_ease: 52.19 48.3550499002 108% => OK
smog_index: 3.1 7.1628742515 43% => Smog_index is low.
flesch_kincaid_grade: 10.7 12.197005988 88% => OK
coleman_liau_index: 13.29 12.5979740519 105% => OK
dale_chall_readability_score: 8.62 8.32208582834 104% => OK
difficult_words: 79.0 98.500998004 80% => More difficult words wanted.
linsear_write_formula: 6.5 12.3882235529 52% => Linsear_write_formula is low.
gunning_fog: 9.6 11.1389221557 86% => OK
text_standard: 13.0 11.9071856287 109% => OK
What are above readability scores?
---------------------
Rates: 62.5 out of 100
Scores by essay e-grader: 3.75 Out of 6
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.