The following memorandum is from the business manager of Happy Pancake House restaurants.
"Recently, butter has been replaced by margarine in Happy Pancake House restaurants throughout the southwestern United States. This change, however, has had little impact on our customers. In fact, only about 2 percent of customers have complained, indicating that an average of 98 people out of 100 are happy with the change. Furthermore, many servers have reported that a number of customers who ask for butter do not complain when they are given margarine instead. Clearly, either these customers do not distinguish butter from margarine or they use the term 'butter' to refer to either butter or margarine."
In this argument, the business manager claims that the replacement of butter in Happy Pancake House restaurants in the America has no significant influences on its customers. However, the assumptions are untenable and unpresuasive on several grounds.
Firstly, the lack of complaints does not mean that the consumers are gratified with the change. The author renders the evidence that there are 2 precent of the total customers who complained about the change, to support that most of the consumers are stastified with the replacement. However, there might be a numorous number of people who choose to tolerate the negative experience, but those may not consume in same restaurant once more, hence the rest part are not totally in positive position. n addition, the after-sale service may not be complete, that the angry customers cannot find a channel to complain. Even if they are unstastified with the transfer, the only thing they could do is to swear to go back into the restaurants again.
Secondly, the servers reports are not reliable all the time, based on fact that the data provider are the profit-related party. As for the servers, there is a commen concensus among their manager that, the less the complaints, the better the sever's performance. Chasing for more profit and bonus, there is no denying that some of the servers will cheat for more salaries and tips. Moreover, the manager use 'many' and 'a number of' to describe the rareness of complaints, the indiscrete number cannot be provided as an reliable evidence.
Besides, the receipt of margarine cannot indicate that the customers are not capable of distinguishing between margarine and butter. It is impolite to complain about sauce in the public for most people, and the tiny fault of the server who pass the 'wrong' dish are always not considered as a huge error. However, the ignorance and compassionate does not equivalent to the lack of capacity of distinguishment. Even if there are few people show their discontentment with the substitute, and most customers are satisfied with the change, the manager does not supply enough testimony to justif his conclusion.
In conclusion, based on the scarce credence and the unwarranted logic, the influence of replacement has not been detected throughly and there are several essential factors should be taken into consideration in premise.
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Comments
Essay evaluation report
Attribute Value Ideal
Final score: 3.5 out of 6
Category: Satisfactory Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 15 15
No. of Words: 384 350
No. of Characters: 1928 1500
No. of Different Words: 197 200
Fourth Root of Number of Words: 4.427 4.7
Average Word Length: 5.021 4.6
Word Length SD: 2.799 2.4
No. of Words greater than 5 chars: 139 100
No. of Words greater than 6 chars: 111 80
No. of Words greater than 7 chars: 78 40
No. of Words greater than 8 chars: 50 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 25.6 21.0
Sentence Length SD: 10.249 7.5
Use of Discourse Markers (%): 0.733 0.12
Sentence-Text Coherence: 0.31 0.35
Sentence-Para Coherence: 0.582 0.50
Sentence-Sentence Coherence: 0.042 0.07
Number of Paragraphs: 5 5
Grammar and spelling errors:
Line 5, column 499, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: N
...t are not totally in positive position. n addition, the after-sale service may no...
^
Line 9, column 323, Rule ID: SOME_OF_THE[1]
Message: Simply use 'some'.
Suggestion: some
...fit and bonus, there is no denying that some of the servers will cheat for more salaries an...
^^^^^^^^^^^
Line 9, column 513, Rule ID: EN_A_VS_AN
Message: Use 'a' instead of 'an' if the following word doesn't start with a vowel sound, e.g. 'a sentence', 'a university'
Suggestion: a
...indiscrete number cannot be provided as an reliable evidence. Besides, the r...
^^
Transition Words or Phrases used:
besides, but, first, firstly, hence, however, if, may, moreover, second, secondly, so, as for, in conclusion
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 22.0 19.6327345309 112% => OK
Auxiliary verbs: 9.0 12.9520958084 69% => OK
Conjunction : 11.0 11.1786427146 98% => OK
Relative clauses : 12.0 13.6137724551 88% => OK
Pronoun: 18.0 28.8173652695 62% => OK
Preposition: 47.0 55.5748502994 85% => OK
Nominalization: 16.0 16.3942115768 98% => OK
Performance on vocabulary words:
No of characters: 1992.0 2260.96107784 88% => OK
No of words: 384.0 441.139720559 87% => More content wanted.
Chars per words: 5.1875 5.12650576532 101% => OK
Fourth root words length: 4.4267276788 4.56307096286 97% => OK
Word Length SD: 2.90473750966 2.78398813304 104% => OK
Unique words: 206.0 204.123752495 101% => OK
Unique words percentage: 0.536458333333 0.468620217663 114% => OK
syllable_count: 627.3 705.55239521 89% => OK
avg_syllables_per_word: 1.6 1.59920159681 100% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 4.96107784431 40% => OK
Article: 15.0 8.76447105788 171% => OK
Subordination: 3.0 2.70958083832 111% => OK
Conjunction: 3.0 1.67365269461 179% => OK
Preposition: 3.0 4.22255489022 71% => OK
Performance on sentences:
How many sentences: 16.0 19.7664670659 81% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 24.0 22.8473053892 105% => OK
Sentence length SD: 41.3853838934 57.8364921388 72% => OK
Chars per sentence: 124.5 119.503703932 104% => OK
Words per sentence: 24.0 23.324526521 103% => OK
Discourse Markers: 6.75 5.70786347227 118% => OK
Paragraphs: 5.0 5.15768463074 97% => OK
Language errors: 3.0 5.25449101796 57% => OK
Sentences with positive sentiment : 5.0 8.20758483034 61% => OK
Sentences with negative sentiment : 8.0 6.88822355289 116% => OK
Sentences with neutral sentiment: 3.0 4.67664670659 64% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.148672442246 0.218282227539 68% => OK
Sentence topic coherence: 0.0453872394196 0.0743258471296 61% => OK
Sentence topic coherence SD: 0.0792126470324 0.0701772020484 113% => OK
Paragraph topic coherence: 0.0966247248475 0.128457276422 75% => OK
Paragraph topic coherence SD: 0.108766877346 0.0628817314937 173% => OK
Essay readability:
automated_readability_index: 15.0 14.3799401198 104% => OK
flesch_reading_ease: 47.12 48.3550499002 97% => OK
smog_index: 8.8 7.1628742515 123% => OK
flesch_kincaid_grade: 12.7 12.197005988 104% => OK
coleman_liau_index: 13.12 12.5979740519 104% => OK
dale_chall_readability_score: 9.1 8.32208582834 109% => OK
difficult_words: 104.0 98.500998004 106% => OK
linsear_write_formula: 11.0 12.3882235529 89% => OK
gunning_fog: 11.6 11.1389221557 104% => OK
text_standard: 13.0 11.9071856287 109% => OK
What are above readability scores?
---------------------
Rates: 83.33 out of 100
Scores by essay e-grader: 5.0 Out of 6
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.