You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff.
Write a letter to the Registrar, complaining about the service you received.
You should write at least 150 words.
Allow yourself 20 minutes for this task.
You do not need to write your own address.
Begin your letter as follows: Dear Sir or Madam . . . ,
Dear Sir or Madam
I am writing to complain about the treatment my daughter and I received when we visited the casualty department in your hospital last weekend.
During the afternoon, my daughter developed severe pains in the stomach. Because it was Sunday, my normal doctor was not in his surgery, so we went to the hospital casualty department. When we reached the Enquiry counter, it was obvious that my daughter was unwell as she was screaming with pain. However, the Receptionist just told us to sit down and wait.
Over the next four hours, I constantly asked how long it would take for a ...
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Attribute Value Ideal
Score: 7.5 out of 9
Category: Very Good Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 10 10
No. of Words: 192 200
No. of Characters: 850 1000
No. of Different Words: 124 100
Fourth Root of Number of Words: 3.722 4.0
Average Word Length: 4.427 4.6
Word Length SD: 2.538 2.4
No. of Words greater than 5 chars: 55 60
No. of Words greater than 6 chars: 42 50
No. of Words greater than 7 chars: 27 40
No. of Words greater than 8 chars: 14 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 19.2 21.0
Sentence Length SD: 8.886 7.5
Use of Discourse Markers (%): 0.6 0.12
Sentence-Text Coherence: 0.372 0.35
Sentence-Para Coherence: 0.707 0.50
Sentence-Sentence Coherence: 0.207 0.07
Number of Paragraphs: 5 4