The charts below show the performance of a bus company in terms of punctuality both actual and target what actually happened compared to what the company was trying to achieve and the number of complaints and passengers Summarise the information by select

The chart illustrates the proportion of mass-transit services ariving in time both reality and plan and the quantities of criticizes per thousand civilian's journeys.

Overall,the real progress shows the least at 2000 while the planned estimate.The proportion of target progress fell in the period whereas comments went up over 4 years.

As for the first bar chart, for the first two years of the surveyed period, the target was set to be 86% of buses arriving on time. However, this was never achieved as 85% and 82% of buses arrived punctually in 1999 and 2000 respectively. The same picture can be seen in 2001 and 2002 with only 84.5% and 84% of buses arriving on time albeit the fact that the target was lowered to only 85%. 2003 was the only year this company did not fall short of its target with nearly 85% of actual on-time buses, compared to 84.5% target.

With respect to the second graph, starting off at 70 per 1000 passengers in 1999, the number of complaints was on the rise over the years with only one pullback to more than 80% in 2001 before continuing the upward trend, reaching 120 negative feedbacks in 2003.