The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated thehotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
Write at least 150 words.
The two pie charts provided reveals the information on the satisfaction in customer service which the Parkway Hotel offered to their visitors in 2005 and 2010 through a 100-people survey.
As can be seen from the charts, the hotel had done a significant improvement in serving their customers.
In 2005, there is a mere of 5 per cent of the guests rated excellent when staying there, accounting for the least share. 5 years later, however, saw a potential growth in the number of people extremely satisfied with the hotel’s customer service, stood at 28 per cent, almost 6 times larger. Along with the excellent reviews, the figure of guests found the service here good rose as well, approximately triple in size. The satisfactory review of the service used to be the largest share, however, over a 5-year period saw a more than half decrease in the number of guests rated, from 45 per cent to 17 per cent, granting in the third place. Because of the effort to develop their customer service, as a result, the Parkway Hotel received a dramatic fall tin the bad reviews, from 21 per cent in poor and 15 per cent in very poor to the low of 12 per cent and 4 percent respectively.
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Grammar and spelling errors:
Line 3, column 408, Rule ID: ADJECTIVE_IN_ATTRIBUTE[1]
Message: A more concise phrase may lose no meaning and sound more powerful.
Suggestion: triple
...e here good rose as well, approximately triple in size. The satisfactory review of the service...
^^^^^^^^^^^^^^
Transition Words or Phrases used:
however, if, third, well, as a result, in the third place
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 2.0 3.15609756098 63% => OK
Pronoun: 3.0 5.60731707317 54% => OK
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 3.0 3.97073170732 76% => OK
Performance on vocabulary words:
No of characters: 977.0 965.302439024 101% => OK
No of words: 210.0 196.424390244 107% => OK
Chars per words: 4.65238095238 4.92477711251 94% => OK
Fourth root words length: 3.80675409584 3.73543355544 102% => OK
Word Length SD: 2.63428037737 2.65546596893 99% => OK
Unique words: 124.0 106.607317073 116% => OK
Unique words percentage: 0.590476190476 0.547539520022 108% => OK
syllable_count: 288.9 283.868780488 102% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 0.0 1.53170731707 0% => OK
Interrogative: 0.0 0.114634146341 0% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 3.0 1.07073170732 280% => Less adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 6.0 3.36585365854 178% => OK
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 30.0 22.4926829268 133% => The Avg. Sentence Length is relatively long.
Sentence length SD: 48.8604844304 43.030603864 114% => OK
Chars per sentence: 139.571428571 112.824112599 124% => OK
Words per sentence: 30.0 22.9334400587 131% => OK
Discourse Markers: 8.14285714286 5.23603664747 156% => OK
Paragraphs: 3.0 3.83414634146 78% => More paragraphs wanted.
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.168099060095 0.215688989381 78% => OK
Sentence topic coherence: 0.0809086982317 0.103423049105 78% => OK
Sentence topic coherence SD: 0.0642574064175 0.0843802449381 76% => OK
Paragraph topic coherence: 0.119383240881 0.15604864568 77% => OK
Paragraph topic coherence SD: 0.0799269609308 0.0819641961636 98% => OK
Essay readability:
automated_readability_index: 15.5 13.2329268293 117% => OK
flesch_reading_ease: 57.95 61.2550243902 95% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 12.6 10.3012195122 122% => OK
coleman_liau_index: 10.28 11.4140731707 90% => OK
dale_chall_readability_score: 8.36 8.06136585366 104% => OK
difficult_words: 43.0 40.7170731707 106% => OK
linsear_write_formula: 14.0 11.4329268293 122% => OK
gunning_fog: 14.0 10.9970731707 127% => OK
text_standard: 14.0 11.0658536585 127% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.