You should spend about 20 minutes on this task.
Write at least 150 words.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The pie charts compare the percentage of 100 people rating the Parkway Hotel's customer service in five categories: excellent, good, satisfactory, poor, and very poor between 2005 and 2010.
Overall, in 2005, the number of visitors rated satisfactory was the largest share among other ratings, whereas, in 2010, the shares of good and excellent categories took place to be the largest and second-largest.
In 2005, 45 guests satisfied with the Parkway Hotel service, which was twice as many as the second-ranked rating, poor customer service, at 21. The number of people who rated very poor and good was nearly the same, stood at 15% and 14% respectively. However, just 5% of the customers felt this hotel's service excellent.
In 2010, the number of people rating excellent and good service surpassed those satisfied, at 28% and 39% respectively compared to 17%. Furthermore, the percentage of visitors who didn't like their service decreased significantly, with 12 guests thought poor and just 4 rated very poor.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2021-07-17 | Đinh Hoàng Tú | 100 | view |
| 2020-10-19 | Tran Ha | view |
- Write about the following topic Write at least 250 words In many countries a small number of people earn extremely high salaries Some people believe that this is good for the country but others think that governments should not allow salaries above a cert 73
- The charts below show the main reasons for study among students of different age groups and the amount of support they received from employers 73
- The pictures below show the recycling process of wasted glass bottles Summarise the information by selecting and reporting the main features and make comparison where relevant 100
- The graph below shows the average of carbon dioxide emissions per person in the United Kingdom Sweden Italy and Portugal between 1967 and 2007 Summaries the information by selecting and reporting the main features and make comparisons where relevant 73
- Task 1 Line Graph The Graph Below Shows The Number Of Enquiries Received By The Tourist Information Office In One City Over A Six Month Period In 2011 73