29.09.2017 you ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service.
-Say when and how you ordered the cheque book
-ask how much longer you will have to wait
-and ask the manager what action he will take over this matter.
Dear Sir or Madam,
I am writing to complain about a poor service provided by your institution.
Fourteenth days ago on 2nd March 2017, I contacted a representative of your commercial bank by phone. After I explained the problem with my previous cheque book, your employee stated that a new one will be delivered to me by post service within a week. However, since then I have not gotten any news. Why wasn't I informed that there are some problems with my order?
I am going to take a vacation at the beginning of the next month; consequently, I would like to know when my novel cheque book will be handed to me or I will have to travel with it? What should I do in order to speed up the process of issuing it? Perhaps I need go to the main office of your bank in my megalopolis and nullify the cheque book I ordered earlier this month or do something else.
Also, I want to know what actions you are going to undertake to rectify the problematic situation; moreover, I need to know what will be done to avoid repeating this terrible and annoying case with me and other customers of your financial institution. Furthermore, I would like to hear words of apology from you about the incompetence of your staff and unwillingness to solve the issue quickly.
I am waiting for your prompt response.
Sincerely yours,
Eugene Dubinchuk.
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Comments
Essay evaluation report
Attribute Value Ideal
Final score: 8.0 out of 9
Category: Excellent Excellent
No. of Grammatical Errors: 0 2
No. of Spelling Errors: 0 2
No. of Sentences: 12 15
No. of Words: 241 250
No. of Characters: 1119 1200
No. of Different Words: 144 150
Fourth Root of Number of Words: 3.7 4.7
Average Word Length: 4.5 4.6
Word Length SD: 2.7 2.4
No. of Words greater than 5 chars: 121100
No. of Words greater than 6 chars: 78 80
No. of Words greater than 7 chars: 45 40
No. of Words greater than 8 chars: 23 20
Use of Passive Voice (%): 0
Avg. Sentence Length: 20 21.0
Sentence Length SD: 7.1 7.5
Use of Discourse Markers (%): 0.45 0.12
Sentence-Text Coherence: 0.45 0.35
Sentence-Para Coherence: 0.45 0.50
Sentence-Sentence Coherence: 0.03 0.07
Number of Paragraphs: 7 5
Grammar and spelling errors:
Line 1, column 19, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
Dear Sir or Madam, I am writing to complain about a poor se...
^^^^^
Transition Words or Phrases used:
also, consequently, furthermore, however, if, moreover, so, then
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.48453608247 67% => OK
Auxiliary verbs: 9.0 4.92783505155 183% => OK
Conjunction : 7.0 5.05154639175 139% => OK
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 38.0 32.9175257732 115% => OK
Preposition: 42.0 26.3917525773 159% => OK
Nominalization: 5.0 3.85567010309 130% => OK
Performance on vocabulary words:
No of characters: 1119.0 937.175257732 119% => OK
No of words: 241.0 206.0 117% => OK
Chars per words: 4.64315352697 4.54256449028 102% => OK
Fourth root words length: 3.94007293032 3.78020617076 104% => OK
Word Length SD: 2.76625034578 2.54303337028 109% => OK
Unique words: 144.0 127.690721649 113% => OK
Unique words percentage: 0.597510373444 0.622605031667 96% => OK
syllable_count: 345.6 290.88556701 119% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 9.0 9.13402061856 99% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 2.0 1.83505154639 109% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 20.0 16.3608247423 122% => The Avg. Sentence Length is relatively long.
Sentence length SD: 62.7580782759 44.8134815571 140% => OK
Chars per sentence: 93.25 76.5299724578 122% => OK
Words per sentence: 20.0833333333 16.8248392259 119% => OK
Discourse Markers: 5.33333333333 4.34317383033 123% => OK
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 1.0 2.54639175258 39% => OK
Sentences with positive sentiment : 3.0 7.41237113402 40% => More positive sentences wanted.
Sentences with negative sentiment : 4.0 1.49484536082 268% => Less negative sentences wanted.
Sentences with neutral sentiment: 5.0 3.94845360825 127% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.262692374241 0.216113520407 122% => OK
Sentence topic coherence: 0.0798820896118 0.0766984524023 104% => OK
Sentence topic coherence SD: 0.0409168829209 0.0603063233224 68% => OK
Paragraph topic coherence: 0.124310671034 0.12726935374 98% => OK
Paragraph topic coherence SD: 0.0423673862716 0.0580467560999 73% => OK
Essay readability:
automated_readability_index: 10.5 8.37731958763 125% => OK
flesch_reading_ease: 68.1 70.7449484536 96% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.7 7.45979381443 117% => OK
coleman_liau_index: 9.63 8.71597938144 110% => OK
dale_chall_readability_score: 8.23 7.59969072165 108% => OK
difficult_words: 55.0 41.2886597938 133% => OK
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 10.0 8.54432989691 117% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
---------------------
Rates: 87.0786516854 out of 100
Scores by essay e-grader: 7.75 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.