You have recently ordered a book online, but the book was delayed and has not arrived yet. Write a letter to the manager of the company
- Give full details of your order.
- Explain why you need the book urgently.
- Suggest a solution for the situation.
Dear Sir/Madam,
I am writing to express my dissatisfaction with your delivery service.
Twice weeks ago, I bought a math book from your website online my tracking code is 985121234. In your site, you said my package would delivery on next 72 hours. After 3 days, my package did not deliver, so I called your store and spoke with some of your agent. She told me there was something wrong in their system, so my package would be arrived in a few days. I have an exam on next week and I should pass this exam because if I pass it, I can apply for MIT University. As you see this book is very important for me.
However, your agent said my book would arrive soon, it is not received yet. I called your store yesterday and spoke with staff manager and asked about my package. Unfortunately, your staff made a mistake and sends my package to wrong address. I believe this matter deserve your urgent attention. I insist send me a new book as soon as possible.
I am looking forward to hearing from you.
Yours faithfully,
Mari
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Sentence: Twice weeks ago, I bought a math book from your website online my tracking code is 985121234.
Description: The fragment Twice weeks is rare
Suggestion: Possible agreement error: Replace Twice with two
Sentence: I believe this matter deserve your urgent attention.
Description: The fragment matter deserve your is rare
Suggestion: Possible agreement error: Replace deserve with verb, past tense
flaws:
Need to remove repetitive words or sentences.
Attribute Value Ideal
Score: 6.0 out of 9
Category: Good Excellent
No. of Grammatical Errors: 2 2
No. of Spelling Errors: 0 2
No. of Sentences: 13 10
No. of Words: 184 200
No. of Characters: 771 1000
No. of Different Words: 109 100
Fourth Root of Number of Words: 3.683 4.0
Average Word Length: 4.19 4.6
Word Length SD: 2.329 2.4
No. of Words greater than 5 chars: 44 60
No. of Words greater than 6 chars: 34 50
No. of Words greater than 7 chars: 13 40
No. of Words greater than 8 chars: 8 20
Use of Passive Voice (%): 0 0
Avg. Sentence Length: 14.154 21.0
Sentence Length SD: 4.721 7.5
Use of Discourse Markers (%): 0.308 0.12
Sentence-Text Coherence: 0.422 0.35
Sentence-Para Coherence: 0.583 0.50
Sentence-Sentence Coherence: 0.181 0.07
Number of Paragraphs: 4 4