The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010

The two pie charts provides data on visitors' attitude to customer service at Parkway Hotel by asking particular questions in 2005 and 2010.It can be clearly seen from the graphs that most people satisfied with the service in 2005.However,towards 2010 they started rating "good",which was the common answer for that time.
In 2005,the figure of satisfied people was by far the highest proportion which constituted 45 % and was more for 24 % than people who tald that it was "poor".Interestingly,visitors who rated service good an very poor made up almost the same index (15 %) which was triple as high as that of "excellent".
In 2010,however,the shares of "excellent" and "good" changed significantly for almost 25 %.As they were the highest proportions,other type of answers accounted for less than 20 % namely "satisfactory",''poor". Finally,the visitors rated the hotel service made up 4% of all questionnaire which was the least proportion.