You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.
In your letter, you should:
• describe the item you lost
• explain why you weren't happy with the customer service
• say what action you would like the company to take
Dear Sir,
I am writing this letter to express my dissatisfaction with your telephonic complaint services for getting assistance to find out the lost items.
Yesterday, I was traveling back to my home from the central town bus station in the evening. After reaching home, I realized that my wallet is missing from my pocket. Consequently, I immediately called your 24/7 online help number and talk to one of your customer representatives. However, your staff was not wanting to act quickly on my problem which could be easily solved during the same time.
Moreover, your workers put me on hold for more than one hour and there were no updates or any instant messages on call during that call on hold time frame. As per the law, customers are kept on hold for only two minutes on call during any customer online service. After all this, I was informed that they have raised a ticket to my case and they will call me back in four hours to give an update on the ticket.
Till now, I have not received any response from your unprofessional staff and I am extremely unhappy about your telephonic compliant services. Therefore, I would request you to please expedite investigating my case and come up with a solution. It is more than two days and I am still waiting for an update.
I am hoping to hear from you soon.
Yours sincerely,
Shwatank Bhasin
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Grammar and spelling errors:
Line 1, column 5, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
Dear Sir I am writing this letter to express...
^^
Line 2, column 145, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ng assistance to find out the lost items Yesterday I was traveling back to my hom...
^^^
Line 3, column 294, Rule ID: PROGRESSIVE_VERBS[1]
Message: This verb is normally not used in the progressive form. Try a simple form instead.
...omer representatives However your staff was not wanting to act quickly on my problem which coul...
^^^^^^^^^^^^^^^
Line 4, column 405, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ur hours to give an update on the ticket Till now I have not received any respons...
^^^
Line 5, column 302, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ays and I am still waiting for an update I am hoping to hear from you soon Your...
^^^
Line 6, column 34, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...date I am hoping to hear from you soon Yours sincerely Shwatank Bhasin
^^^
Transition Words or Phrases used:
consequently, however, moreover, so, still, therefore, after all
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 8.0 7.48453608247 107% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 7.0 5.05154639175 139% => OK
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 37.0 32.9175257732 112% => OK
Preposition: 34.0 26.3917525773 129% => OK
Nominalization: 4.0 3.85567010309 104% => OK
Performance on vocabulary words:
No of characters: 1092.0 937.175257732 117% => OK
No of words: 239.0 206.0 116% => OK
Chars per words: 4.5690376569 4.54256449028 101% => OK
Fourth root words length: 3.93187294222 3.78020617076 104% => OK
Word Length SD: 2.57908302765 2.54303337028 101% => OK
Unique words: 145.0 127.690721649 114% => OK
Unique words percentage: 0.606694560669 0.622605031667 97% => OK
syllable_count: 352.8 290.88556701 121% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 9.13402061856 33% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 1.0 12.6804123711 8% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 239.0 16.3608247423 1461% => The Avg. Sentence Length is relatively long.
Sentence length SD: 0.0 44.8134815571 0% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 1092.0 76.5299724578 1427% => Less chars_per_sentence wanted.
Words per sentence: 239.0 16.8248392259 1421% => Less words per sentence wanted.
Discourse Markers: 64.0 4.34317383033 1474% => Less transition words/phrases wanted.
Paragraphs: 5.0 4.29896907216 116% => OK
Language errors: 6.0 2.54639175258 236% => Less language errors wanted.
Sentences with positive sentiment : 1.0 7.41237113402 13% => More positive sentences wanted.
Sentences with negative sentiment : 0.0 1.49484536082 0% => More negative sentences wanted.
Sentences with neutral sentiment: 0.0 3.94845360825 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.198793087587 0.216113520407 92% => OK
Sentence topic coherence: 0.198793087587 0.0766984524023 259% => Sentence topic similarity is high.
Sentence topic coherence SD: 0.0 0.0603063233224 0% => Sentences are similar to each other.
Paragraph topic coherence: 0.11951265586 0.12726935374 94% => OK
Paragraph topic coherence SD: 0.0431792491142 0.0580467560999 74% => OK
Essay readability:
automated_readability_index: 119.6 8.37731958763 1428% => Automated_readability_index is high.
flesch_reading_ease: -162.65 70.7449484536 -230% => Flesch_reading_ease is low.
smog_index: 0.0 3.82989690722 0% => Smog_index is low.
flesch_kincaid_grade: 95.3 7.45979381443 1278% => Flesch kincaid grade is high.
coleman_liau_index: 10.71 8.71597938144 123% => OK
dale_chall_readability_score: 18.73 7.59969072165 246% => Dale chall readability score is high.
difficult_words: 49.0 41.2886597938 119% => OK
linsear_write_formula: 56.0 8.62886597938 649% => Linsear_write_formula is high.
gunning_fog: 97.6 8.54432989691 1142% => Gunning_fog is high.
text_standard: 120.0 8.15463917526 1472% => The average readability is very high. Good job!
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.