The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010
The pie charts illustrate the evaluation of the Parkway Hotel’s customer service from 100 guests in 2 different years.
In general, the quality of customer service of this hotel enhanced significantly. While most guests in 2005 rated customer service as satisfactory or poor, in 2010, a clear majority described this hotel’s service as excellent and good.
In 2005, nearly a half of guests assessed the customer service of this hotel as satisfactory, three times higher compared to the ratio of rating as very poor. 21 percent of the visitors rated this hotel’s service as poor, followed by 14% as good. If we look at the most positive responses, only 5% of guests answered that customer service of Parkway Hotel was excellent, which was at the bottom of the list.
In 2010, this hotel gained much more positive responses compared to in the last 5 years. The excellent and good rates of this hotel’s customer service rose dramatically, by 23% and 25% respectively. The percentage of guests who rated the customer service as satisfactory saw a plunge, from 45% in 2005 to 17% in 2010. The negative responses decreased, with a mere 16% of people rated the customer service as poor and very poor.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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Grammar and spelling errors:
Line 4, column 319, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...lunge, from 45% in 2005 to 17% in 2010. The negative responses decreased, with a me...
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Transition Words or Phrases used:
if, look, while, in general
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 2.0 7.0 29% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 5.0 6.8 74% => OK
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 8.0 5.60731707317 143% => Less pronouns wanted
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 1.0 3.97073170732 25% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1004.0 965.302439024 104% => OK
No of words: 203.0 196.424390244 103% => OK
Chars per words: 4.94581280788 4.92477711251 100% => OK
Fourth root words length: 3.77462671648 3.73543355544 101% => OK
Word Length SD: 2.77321963913 2.65546596893 104% => OK
Unique words: 101.0 106.607317073 95% => More unique words wanted.
Unique words percentage: 0.497536945813 0.547539520022 91% => More unique words wanted or less content wanted.
syllable_count: 301.5 283.868780488 106% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 6.0 4.33902439024 138% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 7.0 3.36585365854 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 10.0 8.94146341463 112% => OK
Sentence length: 20.0 22.4926829268 89% => OK
Sentence length SD: 28.2292401598 43.030603864 66% => OK
Chars per sentence: 100.4 112.824112599 89% => OK
Words per sentence: 20.3 22.9334400587 89% => OK
Discourse Markers: 2.7 5.23603664747 52% => More transition words/phrases wanted.
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 3.0 1.13902439024 263% => Less negative sentences wanted.
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.358912881179 0.215688989381 166% => OK
Sentence topic coherence: 0.174228598774 0.103423049105 168% => OK
Sentence topic coherence SD: 0.0554181116069 0.0843802449381 66% => OK
Paragraph topic coherence: 0.262918806017 0.15604864568 168% => OK
Paragraph topic coherence SD: 0.0200474520035 0.0819641961636 24% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 12.0 13.2329268293 91% => Automated_readability_index is low.
flesch_reading_ease: 59.64 61.2550243902 97% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 9.9 10.3012195122 96% => OK
coleman_liau_index: 11.43 11.4140731707 100% => OK
dale_chall_readability_score: 7.51 8.06136585366 93% => OK
difficult_words: 37.0 40.7170731707 91% => OK
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 10.0 10.9970731707 91% => OK
text_standard: 10.0 11.0658536585 90% => OK
What are above readability scores?
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Rates: 67.4157303371 out of 100
Scores by essay e-grader: 6.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.