The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010 Summarise the information by selecting and

The pie charts illustrate the survey of the 100 guests regarding the customer services of the Parkway Hotel in the year 2005 and 2010.units are measured in percentage.
Overall, there was a remarkable improvisation in the services as per their feedback percentages shown in the former and latter charts. Good ratings were the highest remark received by 39% amongst all. Meanwhile, very poor was the lowest at 4% by the end of 2010.
In the year 2005, 65 visitors were satisfactorily happy. Though, rest 36 among them were not satisfied due to the poor and bad services of the hotel. Of which, the excellent service was the lowest and the satisfactory category was the highest by nearly half by 45%.
However, the proportion of the survey was seen drastically changed in the year 2010. The poor and very poor services slipped by 20% and also, the average satisfactory service got reduced by 28% which eventually rose the proportion of the excellent and good service by 28% and 39% respectively.