The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010

Given are pie charts comparing the outcome of a survey to customers’ reaction to the quality service of Parkway Hotel in 2005 and 2010.

Overall, a more detailed look at pictures reveals that the hospitality of this hotel was enhanced significantly to attract more visitors. There was an increasing number of positive responses and vice versa for negative ones.

The total of excellent and good feedbacks was less than a quarter. The former at first comprised 5% and then increased by 28%, while the latter was 39%, prior to 14% in 2005. After the course of five years, this total accounted for nearly three-quarters.

By contrast, unpleasant comments diminished sharply during this period on account of improving the conditions of this hotel. To be more detailed, satisfactory and poor states were 15%, 45% respectively, followed by approximately three times decreased. In comparison with these two feedbacks, customers rated very poor reduced from 21% to 15%.