The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie chart compares the proportion of visitors’ responses in rating customer service at the Parkway Hotel in 2005 and 2010
It’s obvious that there were considerable changes in rating service quality in the years 2005 and 2010. The percentage of positive responses as excellent and good substantially increased while a gradual fall in negative comments could be seen.
Looking at the positive responses first, the amount of customers’ evaluation as excellent was just 5% in 2005, this figure had a dramatic increase to 28% in 2010. Also, there was a significant rise in guests’ answers as good at 14% in 2005 to 39% in 2010.
With regard to negative feedback, an enormous decrease in responses as satisfactory was described from 45% in 2005 to 17% in 2010. Similarly, the number of guests who felt poor with the hotel’s quality fell from 21% in 2005 to 12% in 2010. Finally, a sharp plunge by 11% over the 5-year period in evaluating as very poor reflected the fact that more and more people gave positive comments to the survey.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
- Nowadays the way many people interact with each other has changed because of technology In what ways has technology affected the types of relationships between people make Has this become a positive or negative development 84
- In many countries traditional foods are being replaced by international fast food Many people think that it s good to eat traditional foods while others believe that fast food is a good choice Discuss both views and give a good choice 84
- The graph shows data about the annual earnings of three bakeries in Calgary 2000 2010 67
- When choosing a job the salary is the most important consideration To what extent do you agree or disagree 61
- Many governments think that economic progress is their most important goal Some people however think that other types of progress are equally important for a country Discuss both these views and give your own opinion 84
Transition Words or Phrases used:
also, finally, first, if, look, similarly, so, while, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 4.0 6.8 59% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 4.0 5.60731707317 71% => OK
Preposition: 35.0 33.7804878049 104% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 873.0 965.302439024 90% => OK
No of words: 178.0 196.424390244 91% => More content wanted.
Chars per words: 4.90449438202 4.92477711251 100% => OK
Fourth root words length: 3.65262427087 3.73543355544 98% => OK
Word Length SD: 2.73717182181 2.65546596893 103% => OK
Unique words: 104.0 106.607317073 98% => OK
Unique words percentage: 0.584269662921 0.547539520022 107% => OK
syllable_count: 249.3 283.868780488 88% => OK
avg_syllables_per_word: 1.4 1.45097560976 96% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 6.0 4.33902439024 138% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 1.0 3.36585365854 30% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 7.0 8.94146341463 78% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 25.0 22.4926829268 111% => OK
Sentence length SD: 42.7866086241 43.030603864 99% => OK
Chars per sentence: 124.714285714 112.824112599 111% => OK
Words per sentence: 25.4285714286 22.9334400587 111% => OK
Discourse Markers: 9.71428571429 5.23603664747 186% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 4.0 3.70975609756 108% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.258521663231 0.215688989381 120% => OK
Sentence topic coherence: 0.116770543442 0.103423049105 113% => OK
Sentence topic coherence SD: 0.108509220703 0.0843802449381 129% => OK
Paragraph topic coherence: 0.180236763458 0.15604864568 116% => OK
Paragraph topic coherence SD: 0.0980079758254 0.0819641961636 120% => OK
Essay readability:
automated_readability_index: 14.4 13.2329268293 109% => OK
flesch_reading_ease: 63.02 61.2550243902 103% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 10.7 10.3012195122 104% => OK
coleman_liau_index: 11.44 11.4140731707 100% => OK
dale_chall_readability_score: 8.34 8.06136585366 103% => OK
difficult_words: 39.0 40.7170731707 96% => OK
linsear_write_formula: 13.5 11.4329268293 118% => OK
gunning_fog: 12.0 10.9970731707 109% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.