The given charts compares the survey’s results of how visitors rated the parkway hotel’s customer service between 2005 and 2010. Overall, it can be witnessed that there were notable changes in each category. The highest percentage was seen in the section of people rating the customer services as satisfactory in 2005 and good in 2010. Meanwhile, the proportion of negative rate also declined considerably between two years.
With regard to positive feedback, the number of people rating customer services as satisfactory occupied a significant share of the chart, amounting to nearly a half in 2005, however, this figure experienced an exponential shortfall to 17% in 2010. Following that, there were 14% of guests considering the customer services to be good, which is the category constituting the highest percentage in 2010, overtaking the remaining sections by a wide margin. There was also a tripled increase in the proportion of people rating the customer services as excellent, from 5% to 28%.
Looking at the negative responses, the section of poor rate accounted for a roughly large amount with 21%, followed by 15% of visitors rating the customer services as very poor. These two categories significantly decreased to 12% and 4% respectively in 2010, lower than nearly 20% compared to the figure in 2005.
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- The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel s customer service The same questionnaire was given to 100 guests in the years 2005 and 2010 84
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Grammar and spelling errors:
Line 2, column 402, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...tituting the highest percentage in 2010, overtaking the remaining sections by a w...
^^
Transition Words or Phrases used:
also, however, if, look, so, while, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 5.0 5.60731707317 89% => OK
Preposition: 35.0 33.7804878049 104% => OK
Nominalization: 4.0 3.97073170732 101% => OK
Performance on vocabulary words:
No of characters: 1115.0 965.302439024 116% => OK
No of words: 211.0 196.424390244 107% => OK
Chars per words: 5.28436018957 4.92477711251 107% => OK
Fourth root words length: 3.81127787577 3.73543355544 102% => OK
Word Length SD: 2.88909112959 2.65546596893 109% => OK
Unique words: 123.0 106.607317073 115% => OK
Unique words percentage: 0.582938388626 0.547539520022 106% => OK
syllable_count: 336.6 283.868780488 119% => OK
avg_syllables_per_word: 1.6 1.45097560976 110% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 1.53170731707 196% => OK
Article: 5.0 4.33902439024 115% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 23.0 22.4926829268 102% => OK
Sentence length SD: 51.9916897443 43.030603864 121% => OK
Chars per sentence: 123.888888889 112.824112599 110% => OK
Words per sentence: 23.4444444444 22.9334400587 102% => OK
Discourse Markers: 5.55555555556 5.23603664747 106% => OK
Paragraphs: 3.0 3.83414634146 78% => More paragraphs wanted.
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.298188025946 0.215688989381 138% => OK
Sentence topic coherence: 0.133449905786 0.103423049105 129% => OK
Sentence topic coherence SD: 0.134215878318 0.0843802449381 159% => OK
Paragraph topic coherence: 0.209797800935 0.15604864568 134% => OK
Paragraph topic coherence SD: 0.0893066473007 0.0819641961636 109% => OK
Essay readability:
automated_readability_index: 15.2 13.2329268293 115% => OK
flesch_reading_ease: 48.13 61.2550243902 79% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 12.3 10.3012195122 119% => OK
coleman_liau_index: 13.64 11.4140731707 120% => OK
dale_chall_readability_score: 8.82 8.06136585366 109% => OK
difficult_words: 54.0 40.7170731707 133% => OK
linsear_write_formula: 11.5 11.4329268293 101% => OK
gunning_fog: 11.2 10.9970731707 102% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.