The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts compare the percentage of 100 respondents who rated the hotel’s customer service in Parkway Hotel in the course of 5 year from 2005 to 2010.
Overall, the service in Parkway Hotel was recorded to have incredibly positive improvements throughout the surveyed period. While the rate of Excellent and Good assessment had a tendency to increase, the percentage of people felt satisfactory, bad, and Really Bad service experienced a considerable downward trend.
A glance at the pie charts for more detail, we can see that the proportion of people who had a sense of satisfaction with service in hotel hold a lion’s share, at 45% ( in 2005), which was 28% higher than that in 2010, at 17%. In addition, in 2010, the level of people who rated for poor and very poor service accounted for merely 12% and 4% respectively, compared with those figures in 2005, they had a good signal.
In the meantime, at the beginning of survey,the last positions belonged to the rate of Excellent and Good service, at 5%, and 14% respectively. In the converse pattern, in 2010, they experience an upward trend. The percentage of people who rated good service significantly rocketed to 39%, followed by assessment of Excellent service, at 28%.
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Grammar and spelling errors:
Line 5, column 172, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...n hotel hold a lion's share, at 45% in 2005, which was 28% higher than that ...
^^
Line 7, column 44, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma
Suggestion: , the
...the meantime, at the beginning of survey,the last positions belonged to the rate of ...
^^^^
Line 7, column 145, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...d service, at 5%, and 14% respectively. In the converse pattern, in 2010, they exp...
^^
Transition Words or Phrases used:
if, really, while, in addition
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 2.0 7.0 29% => More to be verbs wanted.
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 7.0 3.15609756098 222% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 39.0 33.7804878049 115% => OK
Nominalization: 6.0 3.97073170732 151% => OK
Performance on vocabulary words:
No of characters: 1042.0 965.302439024 108% => OK
No of words: 208.0 196.424390244 106% => OK
Chars per words: 5.00961538462 4.92477711251 102% => OK
Fourth root words length: 3.79765784423 3.73543355544 102% => OK
Word Length SD: 2.95602321115 2.65546596893 111% => OK
Unique words: 112.0 106.607317073 105% => OK
Unique words percentage: 0.538461538462 0.547539520022 98% => OK
syllable_count: 309.6 283.868780488 109% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 1.53170731707 196% => OK
Article: 7.0 4.33902439024 161% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 2.0 0.482926829268 414% => Less conjunction wanted as sentence beginning.
Preposition: 10.0 3.36585365854 297% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 26.0 22.4926829268 116% => OK
Sentence length SD: 46.8199676954 43.030603864 109% => OK
Chars per sentence: 130.25 112.824112599 115% => OK
Words per sentence: 26.0 22.9334400587 113% => OK
Discourse Markers: 3.75 5.23603664747 72% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 3.0 1.69756097561 177% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.204499518579 0.215688989381 95% => OK
Sentence topic coherence: 0.101029531841 0.103423049105 98% => OK
Sentence topic coherence SD: 0.0894923607553 0.0843802449381 106% => OK
Paragraph topic coherence: 0.1526205346 0.15604864568 98% => OK
Paragraph topic coherence SD: 0.100689824291 0.0819641961636 123% => OK
Essay readability:
automated_readability_index: 15.2 13.2329268293 115% => OK
flesch_reading_ease: 53.55 61.2550243902 87% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 12.3 10.3012195122 119% => OK
coleman_liau_index: 12.07 11.4140731707 106% => OK
dale_chall_readability_score: 8.57 8.06136585366 106% => OK
difficult_words: 48.0 40.7170731707 118% => OK
linsear_write_formula: 14.5 11.4329268293 127% => OK
gunning_fog: 12.4 10.9970731707 113% => OK
text_standard: 9.0 11.0658536585 81% => OK
What are above readability scores?
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Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.