[writing task 1] - The pie charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010
The pie charts compare tourists' responses to satisfaction questions about Parkway Hotel and how these figures varied from 2005 and 2010.
It is clear that customer satisfaction increased significantly during a 5-year period. A majority of hotel guests voted customer service as satisfactory and poor in 2005, while good and excellent were described mostly the hotel's service over the next 5 years in 2010.
Looking at the positive feedback first, in 2005, only 5% of guests thought the hotel's service as excellent, but this figure increased rapidly to 28% in 2010. Furthermore, the proportion of clients considered that its service quality to be good made up almost three times five years later.
With regard to negative responses, the poor result of the hotel's customer service decreased from 21% in 2005 to 12% in 2010. Similarly, the proportion of customers thought that very poor quality fell moderately from 15% to 4% during the 5-year period. Finally, a plummet in the number of satisfactory rating reflected that the fact that more people gave positive responses to the survey in that year.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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Grammar and spelling errors:
Line 7, column 59, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'hotels'' or 'hotel's'?
Suggestion: hotels'; hotel's
...ative responses, the poor result of the hotels customer service decreased from 21% in ...
^^^^^^
Transition Words or Phrases used:
but, finally, first, furthermore, if, look, similarly, while, with regard to
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 5.0 6.8 74% => OK
Relative clauses : 6.0 3.15609756098 190% => OK
Pronoun: 10.0 5.60731707317 178% => Less pronouns wanted
Preposition: 31.0 33.7804878049 92% => OK
Nominalization: 4.0 3.97073170732 101% => OK
Performance on vocabulary words:
No of characters: 928.0 965.302439024 96% => OK
No of words: 179.0 196.424390244 91% => More content wanted.
Chars per words: 5.1843575419 4.92477711251 105% => OK
Fourth root words length: 3.65774358864 3.73543355544 98% => OK
Word Length SD: 2.68300706064 2.65546596893 101% => OK
Unique words: 106.0 106.607317073 99% => OK
Unique words percentage: 0.59217877095 0.547539520022 108% => OK
syllable_count: 270.9 283.868780488 95% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 6.0 4.33902439024 138% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 1.0 0.482926829268 207% => Less conjunction wanted as sentence beginning.
Preposition: 2.0 3.36585365854 59% => More preposition wanted as sentence beginning.
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 22.0 22.4926829268 98% => OK
Sentence length SD: 25.7411999526 43.030603864 60% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 116.0 112.824112599 103% => OK
Words per sentence: 22.375 22.9334400587 98% => OK
Discourse Markers: 9.5 5.23603664747 181% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.24973799497 0.215688989381 116% => OK
Sentence topic coherence: 0.109375108713 0.103423049105 106% => OK
Sentence topic coherence SD: 0.0673022092765 0.0843802449381 80% => OK
Paragraph topic coherence: 0.162472860403 0.15604864568 104% => OK
Paragraph topic coherence SD: 0.0445944163982 0.0819641961636 54% => OK
Essay readability:
automated_readability_index: 14.2 13.2329268293 107% => OK
flesch_reading_ease: 57.61 61.2550243902 94% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 10.7 10.3012195122 104% => OK
coleman_liau_index: 13.06 11.4140731707 114% => OK
dale_chall_readability_score: 8.17 8.06136585366 101% => OK
difficult_words: 39.0 40.7170731707 96% => OK
linsear_write_formula: 11.0 11.4329268293 96% => OK
gunning_fog: 10.8 10.9970731707 98% => OK
text_standard: 11.0 11.0658536585 99% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.