05.11.2017
You ordered an item on a company website, which should have been delivered the next day, but it never turned up. Write a letter to the manager and say
– what was the item
– why it was important that you get it immediately
– what you suggest the company should do now
Dear Mr. Brown,
I am anna ala, one of your valued customer who often buy items in your online shop. I am writing to complain about my order which did not arrived on the day that it should be delivered. My order is a black leather jacket with a free gloves and a pair of white stockings.
I paid an extra fee of $2 so that it will be expedited and be delivered within 24 hours. However, it is more than 48 hours already and I have not received any items. I feel disapointed because I am supposed to use them for our presentation in school yesterday. In addition, I tried to call your company and no one is answering.
Due to this inconvenienced that caused me, i would like a full refund of the total price I paid. it has been 3 days already and my order did not arrived yet. I hope that this incident be recorded and I will be glad to receive a call or a message on this matter. My number is +96550237025.
Sincerely yours,
anna ala
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Grammar and spelling errors:
Line 1, column 16, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
Dear Mr. Brown, I am anna ala, one of ...
^^^^^
Line 3, column 218, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...at it should be delivered. My order is a black leather jacket with a free gloves ...
^^
Line 5, column 1, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...oves and a pair of white stockings. I paid an extra fee of so that it will ...
^^^^^^^^^^^^^^^^
Line 5, column 39, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
... I paid an extra fee of so that it will be expedited and be deli...
^^
Line 5, column 343, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...l your company and no one is answering. Due to this inconvenience...
^^^^^
Line 7, column 59, Rule ID: I_LOWERCASE[2]
Message: Did you mean 'I'?
Suggestion: I
... to this inconvenienced that caused me, i would like a full refund of the total p...
^
Line 7, column 114, Rule ID: UPPERCASE_SENTENCE_START
Message: This sentence does not start with an uppercase letter
Suggestion: It
...full refund of the total price I paid. it has been 3 days already and my order di...
^^
Line 7, column 162, Rule ID: DID_BASEFORM[1]
Message: The verb 'did' requires the base form of the verb: 'arrive'
Suggestion: arrive
...een 3 days already and my order did not arrived yet. I hope that this incident be recor...
^^^^^^^
Line 9, column 17, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...er is +96550237025. Sincerely yours, anna ala
^^^^^
Transition Words or Phrases used:
however, so, i feel, in addition
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 10.0 7.48453608247 134% => OK
Auxiliary verbs: 4.0 4.92783505155 81% => OK
Conjunction : 8.0 5.05154639175 158% => OK
Relative clauses : 6.0 3.03092783505 198% => OK
Pronoun: 33.0 32.9175257732 100% => OK
Preposition: 18.0 26.3917525773 68% => OK
Nominalization: 2.0 3.85567010309 52% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 766.0 937.175257732 82% => OK
No of words: 181.0 206.0 88% => More content wanted.
Chars per words: 4.2320441989 4.54256449028 93% => OK
Fourth root words length: 3.66791821706 3.78020617076 97% => OK
Word Length SD: 2.54172470141 2.54303337028 100% => OK
Unique words: 117.0 127.690721649 92% => More unique words wanted.
Unique words percentage: 0.646408839779 0.622605031667 104% => OK
syllable_count: 242.1 290.88556701 83% => OK
avg_syllables_per_word: 1.3 1.41237113402 92% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 11.0 9.13402061856 120% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 0.0 1.83505154639 0% => More adverbial clause wanted.
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 15.0 16.3608247423 92% => OK
Sentence length SD: 27.7922601136 44.8134815571 62% => OK
Chars per sentence: 63.8333333333 76.5299724578 83% => OK
Words per sentence: 15.0833333333 16.8248392259 90% => OK
Discourse Markers: 2.66666666667 4.34317383033 61% => OK
Paragraphs: 3.0 4.29896907216 70% => More paragraphs wanted.
Language errors: 9.0 2.54639175258 353% => Less language errors wanted.
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 2.0 1.49484536082 134% => OK
Sentences with neutral sentiment: 4.0 3.94845360825 101% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0927262362266 0.216113520407 43% => OK
Sentence topic coherence: 0.0312792870397 0.0766984524023 41% => OK
Sentence topic coherence SD: 0.0383074836374 0.0603063233224 64% => OK
Paragraph topic coherence: 0.0623572297217 0.12726935374 49% => OK
Paragraph topic coherence SD: 0.0288910373769 0.0580467560999 50% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 6.0 8.37731958763 72% => Automated_readability_index is low.
flesch_reading_ease: 81.63 70.7449484536 115% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 5.6 7.45979381443 75% => OK
coleman_liau_index: 6.66 8.71597938144 76% => OK
dale_chall_readability_score: 7.0 7.59969072165 92% => OK
difficult_words: 30.0 41.2886597938 73% => More difficult words wanted.
linsear_write_formula: 8.0 8.62886597938 93% => OK
gunning_fog: 8.0 8.54432989691 94% => OK
text_standard: 6.0 8.15463917526 74% => OK
What are above readability scores?
---------------------
Rates: 70.2247191011 out of 100
Scores by essay e-grader: 6.25 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.