A Letter Of Complaint

Ho Nuoc Ngot Street
Soc Trang - Vietnam
The Director
English for Today Centre
731 Van Xuan Street
Hanoi - Vietnam
25/10/2020
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to worse than what you say in the advertisement.
You say all the teachers at the centre are only the native, but in fact are only some of them, and to make the matter more worse, a lot of them are professionals at all. Classes are usually very crowded, about 30 students in a class, but on the advertisement it only says there are 20 students. I had to pay for books and cassette tapes but you said it for free. And the things that annoys so much is most of the room are not air-conditioned. The final problem is that the class often start late and end very early, unlike the advertisement.
To resolve the problem, i require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this problem. Please contact me at the above address or by phone at (04)7.222999
Yours faithfully
Doan Hong Ngoc