You should spend about 20 minutes on this task.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You should write at least 150 words.
The pie charts display the answers of 100 people to a questionnaire regarding the quality of the customer service of a particular hotel. The data reported are taken in 2005 and then in 2010.
Overall, the satisfaction rate has changed significantly over the five years period; while in the first report the majority of the people was just "Satisfied" by the services supplied, in 2010 more than a half of the population rated the service as Good or Excellent.
From the first graph, it is noticeable that a huge proportion of people was unsatisfied, as 21 and 15 per cent of them considered the service as poor and very poor, respectively. However, these percentages had a remarkable decrease in the second questionnaire, with the former that almost halved and the latter that drop by two third of its initial value.
Moving to the satisfiement rate, we can see that only the 19 per cent of the people interviewed were more than satisfied in the first report, with 45 per cent of them who considered the customer service just "Satisfactory". However, in the next analysis it clearly stands out that clients were more happy by their experience. As a matter of fact, while the percentage of "satisfied" customers has more than halved, the toll of individuals who rated the service as Good and Excellent has more then doubled and risen by approximately 5 times.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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Grammar and spelling errors:
Line 7, column 513, Rule ID: COMP_THAN[2]
Message: Comparison requires 'than', not 'then' nor 'as'.
Suggestion: than
... service as Good and Excellent has more then doubled and risen by approximately 5 ti...
^^^^
Transition Words or Phrases used:
first, however, if, regarding, second, then, third, while, as a matter of fact
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 6.0 7.0 86% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 7.0 6.8 103% => OK
Relative clauses : 7.0 3.15609756098 222% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 13.0 5.60731707317 232% => Less pronouns wanted
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 5.0 3.97073170732 126% => OK
Performance on vocabulary words:
No of characters: 1165.0 965.302439024 121% => OK
No of words: 233.0 196.424390244 119% => OK
Chars per words: 5.0 4.92477711251 102% => OK
Fourth root words length: 3.90696013833 3.73543355544 105% => OK
Word Length SD: 3.42884881284 2.65546596893 129% => OK
Unique words: 131.0 106.607317073 123% => OK
Unique words percentage: 0.562231759657 0.547539520022 103% => OK
syllable_count: 360.0 283.868780488 127% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 3.0 1.53170731707 196% => OK
Article: 4.0 4.33902439024 92% => OK
Subordination: 4.0 1.07073170732 374% => Less adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 6.0 3.36585365854 178% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 29.0 22.4926829268 129% => The Avg. Sentence Length is relatively long.
Sentence length SD: 68.9197903363 43.030603864 160% => OK
Chars per sentence: 145.625 112.824112599 129% => OK
Words per sentence: 29.125 22.9334400587 127% => OK
Discourse Markers: 9.75 5.23603664747 186% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 2.0 4.09268292683 49% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.129146972115 0.215688989381 60% => OK
Sentence topic coherence: 0.0625342019948 0.103423049105 60% => OK
Sentence topic coherence SD: 0.0716977626073 0.0843802449381 85% => OK
Paragraph topic coherence: 0.0972870000267 0.15604864568 62% => OK
Paragraph topic coherence SD: 0.0727769685398 0.0819641961636 89% => OK
Essay readability:
automated_readability_index: 16.7 13.2329268293 126% => OK
flesch_reading_ease: 50.5 61.2550243902 82% => OK
smog_index: 11.2 6.51609756098 172% => OK
flesch_kincaid_grade: 13.4 10.3012195122 130% => OK
coleman_liau_index: 12.31 11.4140731707 108% => OK
dale_chall_readability_score: 8.73 8.06136585366 108% => OK
difficult_words: 54.0 40.7170731707 133% => OK
linsear_write_formula: 14.5 11.4329268293 127% => OK
gunning_fog: 13.6 10.9970731707 124% => OK
text_standard: 14.0 11.0658536585 127% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.