You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.
In your letter, you should:
• describe the item you lost
• explain why you weren't happy with the customer service
• say what action you would like the company to take.
Dear Sir/Madam,
I would like to express my dissatisfaction over the response of customer support for reporting the loss of my luggage
I boarded the bus from Houston airport en route to the University. When we reached the university the luggage was nowhere to be found. It was red all over with black stripes to the sides. It was labelled by my name and also had the airport tag bearing the flight number and other things.
I reached the customer service on the toll free number. First I was put on hold for about 10 minutes. Then the call attendant kept on transferring me to some other attendants. When someone finally matched the details, they were unable to communicate the problem correctly.When I tried contacting them again they registered the same complaint with a new number.
In my opinion, if customer service personnel are recorded on their job call, it can be quite useful monitor their performance. Apart from this, a feedback mechanism after the call can be an added bonus for performance analysis.
Yours faithfully,
Thomas
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-01-12 | ielts_tony | 70 | view |
| 2021-07-02 | Ell | 78 | view |
| 2021-07-02 | ankur25 | 89 | view |
| 2021-06-19 | Abdul Rehman | 78 | view |
| 2021-04-07 | Shwatank | 84 | view |
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Comments
Essay evaluations by e-grader
Grammar and spelling errors:
Line 3, column 68, Rule ID: SENTENCE_FRAGMENT[1]
Message: “When” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...ton airport en route to the University. When we reached the university the luggage w...
^^^^
Line 4, column 272, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: When
...le to communicate the problem correctly.When I tried contacting them again they regi...
^^^^
Line 4, column 272, Rule ID: SENTENCE_FRAGMENT[1]
Message: “When” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...le to communicate the problem correctly.When I tried contacting them again they regi...
^^^^
Line 5, column 191, Rule ID: ADDED_BONUS[1]
Message: This phrase might be redundant. Use simply 'bonus'.
Suggestion: bonus
...back mechanism after the call can be an added bonus for performance analysis. Yours faithf...
^^^^^^^^^^^
Transition Words or Phrases used:
also, finally, first, if, so, then, apart from, in my opinion
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 9.0 7.48453608247 120% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 2.0 5.05154639175 40% => More conjunction wanted.
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 21.0 32.9175257732 64% => OK
Preposition: 23.0 26.3917525773 87% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 871.0 937.175257732 93% => OK
No of words: 177.0 206.0 86% => More content wanted.
Chars per words: 4.9209039548 4.54256449028 108% => OK
Fourth root words length: 3.64748333727 3.78020617076 96% => OK
Word Length SD: 2.80453707366 2.54303337028 110% => OK
Unique words: 119.0 127.690721649 93% => More unique words wanted.
Unique words percentage: 0.672316384181 0.622605031667 108% => OK
syllable_count: 270.0 290.88556701 93% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 9.13402061856 88% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 4.0 1.83505154639 218% => Less adverbial clause wanted.
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 11.0 12.6804123711 87% => OK
Sentence length: 16.0 16.3608247423 98% => OK
Sentence length SD: 54.3245526884 44.8134815571 121% => OK
Chars per sentence: 79.1818181818 76.5299724578 103% => OK
Words per sentence: 16.0909090909 16.8248392259 96% => OK
Discourse Markers: 5.54545454545 4.34317383033 128% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 4.0 2.54639175258 157% => OK
Sentences with positive sentiment : 7.0 7.41237113402 94% => OK
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0956063854663 0.216113520407 44% => OK
Sentence topic coherence: 0.0350765223549 0.0766984524023 46% => OK
Sentence topic coherence SD: 0.0321618358727 0.0603063233224 53% => OK
Paragraph topic coherence: 0.0531277692666 0.12726935374 42% => OK
Paragraph topic coherence SD: 0.0135930996906 0.0580467560999 23% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 9.8 8.37731958763 117% => OK
flesch_reading_ease: 63.7 70.7449484536 90% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.4 7.45979381443 113% => OK
coleman_liau_index: 10.96 8.71597938144 126% => OK
dale_chall_readability_score: 8.27 7.59969072165 109% => OK
difficult_words: 43.0 41.2886597938 104% => OK
linsear_write_formula: 6.5 8.62886597938 75% => OK
gunning_fog: 8.4 8.54432989691 98% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.
Grammar and spelling errors:
Line 3, column 68, Rule ID: SENTENCE_FRAGMENT[1]
Message: “When” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...ton airport en route to the University. When we reached the university the luggage w...
^^^^
Line 4, column 272, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: When
...le to communicate the problem correctly.When I tried contacting them again they regi...
^^^^
Line 4, column 272, Rule ID: SENTENCE_FRAGMENT[1]
Message: “When” at the beginning of a sentence requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
...le to communicate the problem correctly.When I tried contacting them again they regi...
^^^^
Line 5, column 191, Rule ID: ADDED_BONUS[1]
Message: This phrase might be redundant. Use simply 'bonus'.
Suggestion: bonus
...back mechanism after the call can be an added bonus for performance analysis. Yours faithf...
^^^^^^^^^^^
Transition Words or Phrases used:
also, finally, first, if, so, then, apart from, in my opinion
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 9.0 7.48453608247 120% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 2.0 5.05154639175 40% => More conjunction wanted.
Relative clauses : 3.0 3.03092783505 99% => OK
Pronoun: 21.0 32.9175257732 64% => OK
Preposition: 23.0 26.3917525773 87% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 871.0 937.175257732 93% => OK
No of words: 177.0 206.0 86% => More content wanted.
Chars per words: 4.9209039548 4.54256449028 108% => OK
Fourth root words length: 3.64748333727 3.78020617076 96% => OK
Word Length SD: 2.80453707366 2.54303337028 110% => OK
Unique words: 119.0 127.690721649 93% => More unique words wanted.
Unique words percentage: 0.672316384181 0.622605031667 108% => OK
syllable_count: 270.0 290.88556701 93% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 8.0 9.13402061856 88% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 4.0 1.83505154639 218% => Less adverbial clause wanted.
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 2.0 1.44329896907 139% => OK
Performance on sentences:
How many sentences: 11.0 12.6804123711 87% => OK
Sentence length: 16.0 16.3608247423 98% => OK
Sentence length SD: 54.3245526884 44.8134815571 121% => OK
Chars per sentence: 79.1818181818 76.5299724578 103% => OK
Words per sentence: 16.0909090909 16.8248392259 96% => OK
Discourse Markers: 5.54545454545 4.34317383033 128% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 4.0 2.54639175258 157% => OK
Sentences with positive sentiment : 7.0 7.41237113402 94% => OK
Sentences with negative sentiment : 1.0 1.49484536082 67% => OK
Sentences with neutral sentiment: 3.0 3.94845360825 76% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0956063854663 0.216113520407 44% => OK
Sentence topic coherence: 0.0350765223549 0.0766984524023 46% => OK
Sentence topic coherence SD: 0.0321618358727 0.0603063233224 53% => OK
Paragraph topic coherence: 0.0531277692666 0.12726935374 42% => OK
Paragraph topic coherence SD: 0.0135930996906 0.0580467560999 23% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 9.8 8.37731958763 117% => OK
flesch_reading_ease: 63.7 70.7449484536 90% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.4 7.45979381443 113% => OK
coleman_liau_index: 10.96 8.71597938144 126% => OK
dale_chall_readability_score: 8.27 7.59969072165 109% => OK
difficult_words: 43.0 41.2886597938 104% => OK
linsear_write_formula: 6.5 8.62886597938 75% => OK
gunning_fog: 8.4 8.54432989691 98% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.