The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts illustrate ratings of 100 guests of the Parkway hotel for its customer service between 2005 and 2010. From the charts, it could be generalized that reception of the service had improved markedly.
In 2005, the majority of the guests were satisfied by the service (45%) while 14 guests thought that the service was of good quality. Ratings of excellence only comprised a small percentage (5%). Remarkably, over one fifth of the visitors found the customer care of poor quality and 15 hotel guests had a very poor experience with it.
After 5 years, the questionnaire recorded positive changes in the appreciation of the guests towards the hotel service. Disapproving reception dropped noticeably, as only 12 guests evaluated the service as poor and only one third of that rated very poor. Even though the number of satisfied customers reduced to only 17%, there was a huge rise for good ratings to nearly 40%. The most striking change was for the figure of voting for excellence, increasing nearly sixfolds to comprise 28%.
- Some say that life in big cities is becoming more difficult. Others say that it is becoming easier.Discuss both views and give your own opinions. 80
- Some people think that newly built houses should follow the style of old houses in local areas. Others think that people should have freedom to build houses of their own style.Discuss both these views and give your own opinion 89
- The graph shows the results of a survey of British public figures that people can recognise from their photographs.Summarise the information by selecting and reporting the main features, and make comparisons where relevant.You should spend about 20 minute 78
- Write a report for a university lecturer describing the information shown below 74
- The figures five information about economic growth and household expenditure across a range of categories 87
Transition Words or Phrases used:
if, third, while, as for
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 1.0 1.00243902439 100% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 23.0 33.7804878049 68% => OK
Nominalization: 6.0 3.97073170732 151% => OK
Performance on vocabulary words:
No of characters: 874.0 965.302439024 91% => OK
No of words: 173.0 196.424390244 88% => More content wanted.
Chars per words: 5.05202312139 4.92477711251 103% => OK
Fourth root words length: 3.62669911048 3.73543355544 97% => OK
Word Length SD: 2.65316030066 2.65546596893 100% => OK
Unique words: 104.0 106.607317073 98% => OK
Unique words percentage: 0.601156069364 0.547539520022 110% => OK
syllable_count: 258.3 283.868780488 91% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 4.0 4.33902439024 92% => OK
Subordination: 3.0 1.07073170732 280% => Less adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 4.0 3.36585365854 119% => OK
Performance on sentences:
How many sentences: 9.0 8.94146341463 101% => OK
Sentence length: 19.0 22.4926829268 84% => The Avg. Sentence Length is relatively short.
Sentence length SD: 23.0843862576 43.030603864 54% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 97.1111111111 112.824112599 86% => OK
Words per sentence: 19.2222222222 22.9334400587 84% => OK
Discourse Markers: 2.66666666667 5.23603664747 51% => More transition words/phrases wanted.
Paragraphs: 3.0 3.83414634146 78% => More paragraphs wanted.
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.249108980323 0.215688989381 115% => OK
Sentence topic coherence: 0.102893197914 0.103423049105 99% => OK
Sentence topic coherence SD: 0.0970689630913 0.0843802449381 115% => OK
Paragraph topic coherence: 0.176518142119 0.15604864568 113% => OK
Paragraph topic coherence SD: 0.0322814607975 0.0819641961636 39% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 12.0 13.2329268293 91% => Automated_readability_index is low.
flesch_reading_ease: 60.65 61.2550243902 99% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 9.5 10.3012195122 92% => OK
coleman_liau_index: 12.01 11.4140731707 105% => OK
dale_chall_readability_score: 8.14 8.06136585366 101% => OK
difficult_words: 39.0 40.7170731707 96% => OK
linsear_write_formula: 8.0 11.4329268293 70% => OK
gunning_fog: 9.6 10.9970731707 87% => OK
text_standard: 10.0 11.0658536585 90% => OK
What are above readability scores?
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Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.