Youbought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any hepp.
• Introduce yourself
• Explain the problem
• State what you want
Dear Sir or Madam,
I am writing this letter to report faulty television that I purchased from your company on Tuesday last week.My name is John Davidson and I am one of the frequent customers. I live in Scarborough and have been using your services and buying your products for the last 5 years.
On Tuesday, 25th August, I visited your store in order to purchase a TV. I bought a Toshiba LED TV which has the code 40LPO56. On purchasing this TV, I was assured that this was the latest model and the best there was to buy. However, when I came home I discovered that not only the remote was did not work properly but also the quality of the picture was not as good as promised, in fact it was quite blurry. I called your customer service department immediately on Tuesday and they assured me that my TV would be replaced or fixed within two days. I am exceedingly disappointed to say that this has not happened and I have received no communication since then.
I am deeply displeased with both the quality of product I purchased from your company as well as the poor service I received since. I hope this problem will be resolved promptly. I expect to receive a replacement of TV or have my current TV repaired but only if it could be fixed within a day.
I look forward to hearing back from you immediately.
Yours faithfully,
John Davidson
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Grammar and spelling errors:
Line 3, column 110, Rule ID: SENTENCE_WHITESPACE
Message: Add a space between sentences
Suggestion: My
... from your company on Tuesday last week.My name is John Davidson and I am one of t...
^^
Line 5, column 295, Rule ID: BEEN_PART_AGREEMENT[1]
Message: Consider using a past participle here: 'done'.
Suggestion: done
...discovered that not only the remote was did not work properly but also the quality ...
^^^
Line 7, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...eceived no communication since then. I am deeply displeased with both the qual...
^
Line 7, column 87, Rule ID: BOTH_AS_WELL_AS[1]
Message: Probable usage error. Use 'and' after 'both'.
Suggestion: and
...f product I purchased from your company as well as the poor service I received since. I ho...
^^^^^^^^^^
Line 7, column 133, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...l as the poor service I received since. I hope this problem will be resolved prom...
^
Line 7, column 180, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...this problem will be resolved promptly. I expect to receive a replacement of TV o...
^
Line 9, column 1, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
...y if it could be fixed within a day. I look forward to hearing back from you i...
^
Line 12, column 14, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ely. Yours faithfully, John Davidson
^^^
Transition Words or Phrases used:
also, but, however, if, look, so, then, well, as to, in fact, as well as
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 11.0 7.48453608247 147% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 11.0 5.05154639175 218% => Less conjunction wanted
Relative clauses : 7.0 3.03092783505 231% => Less relative clauses wanted (maybe 'which' is over used).
Pronoun: 43.0 32.9175257732 131% => Less pronouns wanted
Preposition: 25.0 26.3917525773 95% => OK
Nominalization: 3.0 3.85567010309 78% => OK
Performance on vocabulary words:
No of characters: 1115.0 937.175257732 119% => OK
No of words: 247.0 206.0 120% => OK
Chars per words: 4.51417004049 4.54256449028 99% => OK
Fourth root words length: 3.96437052324 3.78020617076 105% => OK
Word Length SD: 2.62350677251 2.54303337028 103% => OK
Unique words: 145.0 127.690721649 114% => OK
Unique words percentage: 0.587044534413 0.622605031667 94% => More unique words wanted or less content wanted.
syllable_count: 345.6 290.88556701 119% => OK
avg_syllables_per_word: 1.4 1.41237113402 99% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 13.0 9.13402061856 142% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 3.0 1.44329896907 208% => Less preposition wanted as sentence beginnings.
Performance on sentences:
How many sentences: 13.0 12.6804123711 103% => OK
Sentence length: 19.0 16.3608247423 116% => OK
Sentence length SD: 49.23749954 44.8134815571 110% => OK
Chars per sentence: 85.7692307692 76.5299724578 112% => OK
Words per sentence: 19.0 16.8248392259 113% => OK
Discourse Markers: 5.53846153846 4.34317383033 128% => OK
Paragraphs: 4.0 4.29896907216 93% => OK
Language errors: 8.0 2.54639175258 314% => Less language errors wanted.
Sentences with positive sentiment : 5.0 7.41237113402 67% => OK
Sentences with negative sentiment : 3.0 1.49484536082 201% => Less negative sentences wanted.
Sentences with neutral sentiment: 5.0 3.94845360825 127% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.15164078863 0.216113520407 70% => OK
Sentence topic coherence: 0.0492627250298 0.0766984524023 64% => OK
Sentence topic coherence SD: 0.0376966299025 0.0603063233224 63% => OK
Paragraph topic coherence: 0.095869674938 0.12726935374 75% => OK
Paragraph topic coherence SD: 0.038822036466 0.0580467560999 67% => OK
Essay readability:
automated_readability_index: 9.3 8.37731958763 111% => OK
flesch_reading_ease: 69.11 70.7449484536 98% => OK
smog_index: 3.1 3.82989690722 81% => OK
flesch_kincaid_grade: 8.3 7.45979381443 111% => OK
coleman_liau_index: 8.88 8.71597938144 102% => OK
dale_chall_readability_score: 7.78 7.59969072165 102% => OK
difficult_words: 50.0 41.2886597938 121% => OK
linsear_write_formula: 9.0 8.62886597938 104% => OK
gunning_fog: 9.6 8.54432989691 112% => OK
text_standard: 9.0 8.15463917526 110% => OK
What are above readability scores?
---------------------
Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.