The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The given pie charts depict that the percentage of hotel's customer service which was resulted from questionnaire filled by 100 visitors at Parkway hotel for the year 2005 and 2010.
Overall, it is conspicuous that the hotel's customer service was at satisfactory level, whereas it had improved to good in the year 2010.
To begin with, there were only 5% of visitors rated customer service as excellent in the year 2005. Maximum guests found (45%) hotel's customer service at satisfactory level. Visitors who rated service as poor was almost half of the people rated service as satisfactory in the year 2005. Moreover, Almost same percentage of visitors rated service as good and very poor.
On the other hand, the highest number of visitors(39%) liked the hotel's customer service and considered as good service. There was increase in the percentage of excellent rating by more than five folds at 28%. Only 4% of the visitors considered service as very poor, which is one third of the poor service. In addition to this, there were 17% of visitors rated service as satisfactory.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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Grammar and spelling errors:
Line 5, column 37, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'hotels'' or 'hotel's'?
Suggestion: hotels'; hotel's
... Overall, it is conspicuous that the hotels customer service was at satisfactory le...
^^^^^^
Line 13, column 64, Rule ID: POSSESIVE_APOSTROPHE[1]
Message: Possible typo: apostrophe is missing. Did you mean 'hotels'' or 'hotel's'?
Suggestion: hotels'; hotel's
...highest number of visitors39% liked the hotels customer service and considered as good...
^^^^^^
Transition Words or Phrases used:
moreover, third, whereas, in addition, to begin with, on the other hand
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 8.0 7.0 114% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 5.0 3.15609756098 158% => OK
Pronoun: 5.0 5.60731707317 89% => OK
Preposition: 25.0 33.7804878049 74% => OK
Nominalization: 1.0 3.97073170732 25% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 913.0 965.302439024 95% => OK
No of words: 180.0 196.424390244 92% => More content wanted.
Chars per words: 5.07222222222 4.92477711251 103% => OK
Fourth root words length: 3.66284150148 3.73543355544 98% => OK
Word Length SD: 2.61015940103 2.65546596893 98% => OK
Unique words: 88.0 106.607317073 83% => More unique words wanted.
Unique words percentage: 0.488888888889 0.547539520022 89% => More unique words wanted or less content wanted.
syllable_count: 279.0 283.868780488 98% => OK
avg_syllables_per_word: 1.6 1.45097560976 110% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 2.0 4.33902439024 46% => OK
Subordination: 0.0 1.07073170732 0% => More adverbial clause wanted.
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 10.0 8.94146341463 112% => OK
Sentence length: 18.0 22.4926829268 80% => The Avg. Sentence Length is relatively short.
Sentence length SD: 31.0852054843 43.030603864 72% => OK
Chars per sentence: 91.3 112.824112599 81% => OK
Words per sentence: 18.0 22.9334400587 78% => OK
Discourse Markers: 7.1 5.23603664747 136% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 2.0 1.69756097561 118% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 3.0 1.13902439024 263% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.40920664878 0.215688989381 190% => OK
Sentence topic coherence: 0.17492374108 0.103423049105 169% => OK
Sentence topic coherence SD: 0.117528149142 0.0843802449381 139% => OK
Paragraph topic coherence: 0.284440710894 0.15604864568 182% => OK
Paragraph topic coherence SD: 0.127469521004 0.0819641961636 156% => OK
Essay readability:
automated_readability_index: 11.4 13.2329268293 86% => Automated_readability_index is low.
flesch_reading_ease: 53.21 61.2550243902 87% => OK
smog_index: 3.1 6.51609756098 48% => Smog_index is low.
flesch_kincaid_grade: 10.3 10.3012195122 100% => OK
coleman_liau_index: 11.83 11.4140731707 104% => OK
dale_chall_readability_score: 7.16 8.06136585366 89% => OK
difficult_words: 30.0 40.7170731707 74% => More difficult words wanted.
linsear_write_formula: 10.5 11.4329268293 92% => OK
gunning_fog: 9.2 10.9970731707 84% => OK
text_standard: 11.0 11.0658536585 99% => OK
What are above readability scores?
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Rates: 67.4157303371 out of 100
Scores by essay e-grader: 6.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.