You should spend about 20 minutes on this task.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You should write at least 150 words
The two pie charts illustrate the proportion of five types of customer service rating provided by 100 visitors in Parkway hotel in 2005 and 2010.
Overall, in both years , the most significantly rated services were satisfactory and good, which together accounted for over half of the questionnaire. While a few people commented the customer service excellent in first year, it showed significant growth in final year which obviously had an inverse relationship with very poor and poor service. Al together, there was dramatic improvement of customer service trend noticed from the survey in the later year.
Customer service with satisfactory category comprised of 45% in the first year and this showed a big dip of 17% in 2010. Conversely, 14% people marked the service as good in 2005, which rose a little less than about 3% to 39% in last year.
With regards to the remaining three variety of questions, 28% guests rated the service excellent in 2010, which was 23% more than 2005. On the other hand, both very poor and poor services got reduced rating in the final year about 9% and 11% decrease respectively.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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Comments
Essay evaluations by e-grader
Grammar and spelling errors:
Line 3, column 9, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...kway hotel in 2005 and 2010. Overall, in both years , the most significantly r...
^^
Line 3, column 24, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma, but not before the comma
Suggestion: ,
...005 and 2010. Overall, in both years , the most significantly rated services w...
^^
Line 7, column 106, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...sts rated the service excellent in 2010, which was 23% more than 2005. On the oth...
^^
Transition Words or Phrases used:
conversely, first, if, while, on the other hand
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 2.0 5.60731707317 36% => OK
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 935.0 965.302439024 97% => OK
No of words: 187.0 196.424390244 95% => OK
Chars per words: 5.0 4.92477711251 102% => OK
Fourth root words length: 3.69794460899 3.73543355544 99% => OK
Word Length SD: 2.68314554799 2.65546596893 101% => OK
Unique words: 117.0 106.607317073 110% => OK
Unique words percentage: 0.625668449198 0.547539520022 114% => OK
syllable_count: 272.7 283.868780488 96% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 2.0 4.33902439024 46% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 23.0 22.4926829268 102% => OK
Sentence length SD: 24.7105114273 43.030603864 57% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 116.875 112.824112599 104% => OK
Words per sentence: 23.375 22.9334400587 102% => OK
Discourse Markers: 5.875 5.23603664747 112% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 3.0 1.69756097561 177% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.25495636368 0.215688989381 118% => OK
Sentence topic coherence: 0.118113641626 0.103423049105 114% => OK
Sentence topic coherence SD: 0.0579707702448 0.0843802449381 69% => OK
Paragraph topic coherence: 0.17240164773 0.15604864568 110% => OK
Paragraph topic coherence SD: 0.0538567540444 0.0819641961636 66% => OK
Essay readability:
automated_readability_index: 13.8 13.2329268293 104% => OK
flesch_reading_ease: 56.59 61.2550243902 92% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.1 10.3012195122 108% => OK
coleman_liau_index: 12.02 11.4140731707 105% => OK
dale_chall_readability_score: 8.24 8.06136585366 102% => OK
difficult_words: 41.0 40.7170731707 101% => OK
linsear_write_formula: 11.5 11.4329268293 101% => OK
gunning_fog: 11.2 10.9970731707 102% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.
Grammar and spelling errors:
Line 3, column 9, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...kway hotel in 2005 and 2010. Overall, in both years , the most significantly r...
^^
Line 3, column 24, Rule ID: COMMA_PARENTHESIS_WHITESPACE
Message: Put a space after the comma, but not before the comma
Suggestion: ,
...005 and 2010. Overall, in both years , the most significantly rated services w...
^^
Line 7, column 106, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...sts rated the service excellent in 2010, which was 23% more than 2005. On the oth...
^^
Transition Words or Phrases used:
conversely, first, if, while, on the other hand
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.0 43% => More to be verbs wanted.
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 6.0 6.8 88% => OK
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 2.0 5.60731707317 36% => OK
Preposition: 32.0 33.7804878049 95% => OK
Nominalization: 2.0 3.97073170732 50% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 935.0 965.302439024 97% => OK
No of words: 187.0 196.424390244 95% => OK
Chars per words: 5.0 4.92477711251 102% => OK
Fourth root words length: 3.69794460899 3.73543355544 99% => OK
Word Length SD: 2.68314554799 2.65546596893 101% => OK
Unique words: 117.0 106.607317073 110% => OK
Unique words percentage: 0.625668449198 0.547539520022 114% => OK
syllable_count: 272.7 283.868780488 96% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 1.0 1.53170731707 65% => OK
Article: 2.0 4.33902439024 46% => OK
Subordination: 1.0 1.07073170732 93% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 23.0 22.4926829268 102% => OK
Sentence length SD: 24.7105114273 43.030603864 57% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 116.875 112.824112599 104% => OK
Words per sentence: 23.375 22.9334400587 102% => OK
Discourse Markers: 5.875 5.23603664747 112% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 3.0 1.69756097561 177% => OK
Sentences with positive sentiment : 6.0 3.70975609756 162% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.25495636368 0.215688989381 118% => OK
Sentence topic coherence: 0.118113641626 0.103423049105 114% => OK
Sentence topic coherence SD: 0.0579707702448 0.0843802449381 69% => OK
Paragraph topic coherence: 0.17240164773 0.15604864568 110% => OK
Paragraph topic coherence SD: 0.0538567540444 0.0819641961636 66% => OK
Essay readability:
automated_readability_index: 13.8 13.2329268293 104% => OK
flesch_reading_ease: 56.59 61.2550243902 92% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.1 10.3012195122 108% => OK
coleman_liau_index: 12.02 11.4140731707 105% => OK
dale_chall_readability_score: 8.24 8.06136585366 102% => OK
difficult_words: 41.0 40.7170731707 101% => OK
linsear_write_formula: 11.5 11.4329268293 101% => OK
gunning_fog: 11.2 10.9970731707 102% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
---------------------
Rates: 78.6516853933 out of 100
Scores by essay e-grader: 7.0 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.