You have received a bill from a mobile phone (cell phone) company for international call charges relating to a time when you did not use your phone for international calls
Write a letter to the company
• Complaining about this
• Giving your reasons
• Asking for the bill to be changed
Dear Sir or Madam,
I am writing this letter with regards to the international call charges that was debited from my credit balance on May 26th, 2020 with no justification.
Although I made no call outside the country on the said date, I was billed a total of N600 for a 4-minutes call for no cogent reason. It was worrisome after several unsuccessful attempts to dial a local number, until I realised that my call balance had exhausted after I saw the debit alert message. To be honest, I am disappointed with this development especially with the high reviews gotten from potential customers over the years.
I had witnessed a similar case about a month ago, but with a different tariff plan. This made me to deactivate the international call offer after I had migrated to Mtn Beta Talk, with the hope of getting better services. Unfortunately, there was a reoccurrence, and this time, it was double the initial call rate.
Having said this, I request that this case should be thoroughly reviewed and rectified. More so, I ask that my airtime should be reversed while necessary actions are taken to prevent future occurences.
Yours faithfully,
Chisom Maduka
- Recent figure show an increase in violent crime among youngsters under the age of 18 Some psychologists claim that the basic reason for this is that children these days are not getting the social and emotional learning they need from parents and teachers 84
- University education should be free to everyone regardless of income To what extent do you agree or disagree 70
- Government investment in the arts such as music and theatre is a waste of money Government must invest this money in public services instead To what extent do you agree with this statement 78
- The current trend in education is to move away from traditional exams and instead have continuous assessment over the school year What do you think of this trend 85
- Some people think high school graduates should travel or work for a period of time instead of going directly to study at university Discuss the advantages and disadvantages of both approaches Give reasons for your answer and include any relevant examples 89