You missed a flight due to a problem at the airport.
Write a letter to the airline. In your letter,
describe what happened that caused you to miss the flight
explain how missing your flight affected you
make it clear what you would like the airline to do
Dear Sir\Madam,
I am writing to complain about Aeroflot’s ground staff unprofessional attitude whose questionable actions led to my flight missing.
I am a loyal Aeroflot customer and I have been using the privileges of Aeroflot Silver Club membership for more than 10 years. I am fond of the latest and up-to-date fleet, on-board entertainment and reasonable prices for my main destinations.
Unfortunately the latest experience have not been perfect, as your baggage claim officer Anna Ivanova refused to check me and my mother on flight due to system failure. The notification on the computer highlighted that tickets were not paid and we cannot proceed with further boarding stages. I have provided Anna with all possible evidence of payment: the receipt, e-mail confirmation and bank authorization. When police came to handle the situation it was already departure time for your flight, which landed in New York without us on board.
As Aeroflot has only 3 times a week service to New York we had to urgently book indirect Lufthansa flight, as we were intended to attend my sister’s wedding the very next day in United Stated.
Not only we had to spend 6 hours in Frankfurt waiting for connection flight to USA, but also we paid 1500 USD for each ticket.
I am exceedingly displeased with Aeroflot staff attitude and consequences arisen, thus I would grateful to ask for compensation for both set of tickets.
I will appreciate immediate actions from your customer service department.
Yours faithfully,
Julia Timofeeva
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2021-07-30 | SKN | 91 | view |
| 2021-01-21 | mayur3020 | 73 | view |
| 2020-12-01 | yaldaasgari | 73 | view |
| 2020-07-18 | SUSANNA PETROSYAN | 89 | view |
| 2019-08-24 | meetparmeet | 57 | view |
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Grammar and spelling errors:
Line 1, column 16, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
Dear Sir\Madam, I am writing to complain about Aeroflot’...
^^^
Line 10, column 16, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...ent. Yours faithfully, Julia Timofeeva
^^^
Transition Words or Phrases used:
also, but, if, so, thus
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.48453608247 67% => OK
Auxiliary verbs: 3.0 4.92783505155 61% => OK
Conjunction : 8.0 5.05154639175 158% => OK
Relative clauses : 4.0 3.03092783505 132% => OK
Pronoun: 25.0 32.9175257732 76% => OK
Preposition: 32.0 26.3917525773 121% => OK
Nominalization: 11.0 3.85567010309 285% => Less nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 1293.0 937.175257732 138% => OK
No of words: 249.0 206.0 121% => OK
Chars per words: 5.19277108434 4.54256449028 114% => OK
Fourth root words length: 3.97237131171 3.78020617076 105% => OK
Word Length SD: 2.99185736029 2.54303337028 118% => OK
Unique words: 165.0 127.690721649 129% => OK
Unique words percentage: 0.66265060241 0.622605031667 106% => OK
syllable_count: 394.2 290.88556701 136% => OK
avg_syllables_per_word: 1.6 1.41237113402 113% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 7.0 9.13402061856 77% => OK
Article: 1.0 0.824742268041 121% => OK
Subordination: 4.0 1.83505154639 218% => Less adverbial clause wanted.
Conjunction: 1.0 0.463917525773 216% => Less conjunction wanted as sentence beginning.
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 12.0 12.6804123711 95% => OK
Sentence length: 20.0 16.3608247423 122% => The Avg. Sentence Length is relatively long.
Sentence length SD: 39.911273122 44.8134815571 89% => OK
Chars per sentence: 107.75 76.5299724578 141% => OK
Words per sentence: 20.75 16.8248392259 123% => OK
Discourse Markers: 1.91666666667 4.34317383033 44% => More transition words/phrases wanted.
Paragraphs: 7.0 4.29896907216 163% => Less paragraphs wanted.
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 6.0 7.41237113402 81% => OK
Sentences with negative sentiment : 2.0 1.49484536082 134% => OK
Sentences with neutral sentiment: 4.0 3.94845360825 101% => OK
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0911028927209 0.216113520407 42% => OK
Sentence topic coherence: 0.035854346664 0.0766984524023 47% => OK
Sentence topic coherence SD: 0.0315413838344 0.0603063233224 52% => OK
Paragraph topic coherence: 0.0408943397788 0.12726935374 32% => OK
Paragraph topic coherence SD: 0.026731259542 0.0580467560999 46% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 13.4 8.37731958763 160% => OK
flesch_reading_ease: 51.18 70.7449484536 72% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 11.1 7.45979381443 149% => OK
coleman_liau_index: 12.82 8.71597938144 147% => OK
dale_chall_readability_score: 9.07 7.59969072165 119% => OK
difficult_words: 70.0 41.2886597938 170% => OK
linsear_write_formula: 12.0 8.62886597938 139% => OK
gunning_fog: 10.0 8.54432989691 117% => OK
text_standard: 10.0 8.15463917526 123% => OK
What are above readability scores?
---------------------
Maximum five paragraphs wanted.
Rates: 89.8876404494 out of 100
Scores by essay e-grader: 8.0 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.