You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In your letter,
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take
Write at least 150 words.
Dear Sir or Madam,
I am Daisy Johnson and I am one of your frequent customers. I am writing to make a complaint about the hygiene condition of the meal as well as the poor customer services I have experienced this Monday.
On Monday 10th September, I had dinner with my family to celebrate my father’s birthday in Cafe Kool restaurant located on 1/F of the Sheraton Kowloon Hotel and I ordered a Chinese Cuisine set for six people. While we think the food quality was savory, we found a died cockroach in thumb size in one of our dishes, which spoiled our appetite immediately. It was completely unacceptable to find an insect in a dish served by a Michelin ranked restaurant inside a five-star hotel. I raised my concern to one of your restaurant staff immediately and requested for a replacement; however, I am disappointed to say that neither did I observe any follow up actions nor received any apologies by your staff.
I am exceedingly disappointed with both the hygiene condition as well as the customer services I have received. I expect I will receive a reasonable explanation within 3 days and I also expect an entire clean-up will be carried out in the restaurant within a week.
Yours faithfully,
Ms Daisy S Johnson
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Grammar and spelling errors:
Line 7, column 63, Rule ID: BOTH_AS_WELL_AS[1]
Message: Probable usage error. Use 'and' after 'both'.
Suggestion: and
...pointed with both the hygiene condition as well as the customer services I have received. ...
^^^^^^^^^^
Line 7, column 113, Rule ID: ENGLISH_WORD_REPEAT_BEGINNING_RULE
Message: Three successive sentences begin with the same word. Reword the sentence or use a thesaurus to find a synonym.
... the customer services I have received. I expect I will receive a reasonable expl...
^
Transition Words or Phrases used:
also, however, so, well, while, as well as
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 3.0 7.48453608247 40% => More to be verbs wanted.
Auxiliary verbs: 2.0 4.92783505155 41% => OK
Conjunction : 6.0 5.05154639175 119% => OK
Relative clauses : 2.0 3.03092783505 66% => OK
Pronoun: 28.0 32.9175257732 85% => OK
Preposition: 28.0 26.3917525773 106% => OK
Nominalization: 4.0 3.85567010309 104% => OK
Performance on vocabulary words:
No of characters: 1034.0 937.175257732 110% => OK
No of words: 216.0 206.0 105% => OK
Chars per words: 4.78703703704 4.54256449028 105% => OK
Fourth root words length: 3.83365862548 3.78020617076 101% => OK
Word Length SD: 2.99832772322 2.54303337028 118% => OK
Unique words: 136.0 127.690721649 107% => OK
Unique words percentage: 0.62962962963 0.622605031667 101% => OK
syllable_count: 333.9 290.88556701 115% => OK
avg_syllables_per_word: 1.5 1.41237113402 106% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 10.0 9.13402061856 109% => OK
Article: 0.0 0.824742268041 0% => OK
Subordination: 1.0 1.83505154639 54% => OK
Conjunction: 0.0 0.463917525773 0% => OK
Preposition: 1.0 1.44329896907 69% => OK
Performance on sentences:
How many sentences: 9.0 12.6804123711 71% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 24.0 16.3608247423 147% => The Avg. Sentence Length is relatively long.
Sentence length SD: 54.9210432135 44.8134815571 123% => OK
Chars per sentence: 114.888888889 76.5299724578 150% => OK
Words per sentence: 24.0 16.8248392259 143% => OK
Discourse Markers: 4.66666666667 4.34317383033 107% => OK
Paragraphs: 3.0 4.29896907216 70% => More paragraphs wanted.
Language errors: 2.0 2.54639175258 79% => OK
Sentences with positive sentiment : 3.0 7.41237113402 40% => More positive sentences wanted.
Sentences with negative sentiment : 5.0 1.49484536082 334% => Less negative sentences wanted.
Sentences with neutral sentiment: 1.0 3.94845360825 25% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.0963305312034 0.216113520407 45% => OK
Sentence topic coherence: 0.0396862579836 0.0766984524023 52% => OK
Sentence topic coherence SD: 0.0270302705219 0.0603063233224 45% => Sentences are similar to each other.
Paragraph topic coherence: 0.0538325621006 0.12726935374 42% => OK
Paragraph topic coherence SD: 0.0166471111431 0.0580467560999 29% => Paragraphs are similar to each other. Some content may get duplicated or it is not exactly right on the topic.
Essay readability:
automated_readability_index: 13.1 8.37731958763 156% => OK
flesch_reading_ease: 55.58 70.7449484536 79% => OK
smog_index: 8.8 3.82989690722 230% => Smog_index is high.
flesch_kincaid_grade: 11.5 7.45979381443 154% => OK
coleman_liau_index: 10.8 8.71597938144 124% => OK
dale_chall_readability_score: 9.07 7.59969072165 119% => OK
difficult_words: 58.0 41.2886597938 140% => OK
linsear_write_formula: 13.0 8.62886597938 151% => OK
gunning_fog: 11.6 8.54432989691 136% => OK
text_standard: 12.0 8.15463917526 147% => OK
What are above readability scores?
---------------------
Rates: 81.4606741573 out of 100
Scores by essay e-grader: 7.25 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.