The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Given are 2 pie charts comparation the figure for visitor’s responses to a survey about the customer service at the Parkway Hotel in 2005 and in 2010.
In general, it is evident that guest’s satisfaction increased dramatically from 2005 to 2010. While almost hotel’s guest rated the customer service as satisfactory or poor in 2005, a clear majority visitor described the hotel’s service as good or excellent in 2010.
Looking at positive responses first, in 2005 just 5% of guest rated its customer service as excellent, this number rose to 28% in 2010. Furthermore, while only 14% of visitor described the hotel’s service as good in 2005, almost three times as many people gave this rating five years later.
With regard the negative feedbacks, the proportion of people, who considered the hotel’s service to be poor, dropped from 21% in 2005 to 12% in 2010. By the same trend, the number on people who thought the customer service to be very poor was seen a decrease from 15% to 4% over the 5-year period.
Finally, the proportion of satisfactory rating declined after 5 years to reflect the fact that more people gave positive responses to the survey in 2010.
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2018-06-23 | thuthuy39 | 73 | view |
| 2018-06-19 | Subhra | 67 | view |
| 2018-03-20 | littlemonster | 73 | view |
| 2017-09-28 | lenguyenynhitk | 84 | view |
| 2017-03-20 | tranlethaonhi | 73 | view |
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Transition Words or Phrases used:
finally, first, furthermore, look, while, in general
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 5.0 7.0 71% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 4.0 3.15609756098 127% => OK
Pronoun: 6.0 5.60731707317 107% => OK
Preposition: 35.0 33.7804878049 104% => OK
Nominalization: 4.0 3.97073170732 101% => OK
Performance on vocabulary words:
No of characters: 1001.0 965.302439024 104% => OK
No of words: 199.0 196.424390244 101% => OK
Chars per words: 5.03015075377 4.92477711251 102% => OK
Fourth root words length: 3.75589349951 3.73543355544 101% => OK
Word Length SD: 2.863669149 2.65546596893 108% => OK
Unique words: 108.0 106.607317073 101% => OK
Unique words percentage: 0.542713567839 0.547539520022 99% => OK
syllable_count: 297.0 283.868780488 105% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 2.0 1.53170731707 131% => OK
Article: 4.0 4.33902439024 92% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 4.0 3.36585365854 119% => OK
Performance on sentences:
How many sentences: 8.0 8.94146341463 89% => OK
Sentence length: 24.0 22.4926829268 107% => OK
Sentence length SD: 22.3313120976 43.030603864 52% => The essay contains lots of sentences with the similar length. More sentence varieties wanted.
Chars per sentence: 125.125 112.824112599 111% => OK
Words per sentence: 24.875 22.9334400587 108% => OK
Discourse Markers: 6.5 5.23603664747 124% => OK
Paragraphs: 5.0 3.83414634146 130% => Less paragraphs wanted.
Language errors: 0.0 1.69756097561 0% => OK
Sentences with positive sentiment : 5.0 3.70975609756 135% => OK
Sentences with negative sentiment : 2.0 1.13902439024 176% => OK
Sentences with neutral sentiment: 1.0 4.09268292683 24% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.326468191493 0.215688989381 151% => OK
Sentence topic coherence: 0.160411538017 0.103423049105 155% => OK
Sentence topic coherence SD: 0.0748021500222 0.0843802449381 89% => OK
Paragraph topic coherence: 0.1983565417 0.15604864568 127% => OK
Paragraph topic coherence SD: 0.08280162398 0.0819641961636 101% => OK
Essay readability:
automated_readability_index: 14.7 13.2329268293 111% => OK
flesch_reading_ease: 55.58 61.2550243902 91% => OK
smog_index: 8.8 6.51609756098 135% => OK
flesch_kincaid_grade: 11.5 10.3012195122 112% => OK
coleman_liau_index: 12.19 11.4140731707 107% => OK
dale_chall_readability_score: 7.84 8.06136585366 97% => OK
difficult_words: 38.0 40.7170731707 93% => OK
linsear_write_formula: 12.0 11.4329268293 105% => OK
gunning_fog: 11.6 10.9970731707 105% => OK
text_standard: 12.0 11.0658536585 108% => OK
What are above readability scores?
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Maximum four paragraphs wanted.
Rates: 73.0337078652 out of 100
Scores by essay e-grader: 6.5 Out of 9
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Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.