The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The pie chart compares five types of customer service feedback given by Parkway Hotel's visitors between 2005 and 2010
Overall, it is apparent that the service of this hotel was greatly improved since it received much more positivity from customers throughout the period. Moreover, while satisfactory was the most common feedback in 2005, it was overtaken by the good opinion in the final year
In 2005, there were only 5% of visitors highly impressed by the hotel's service when evaluating it as excellent, meanwhile, 14% of them considered it as good. However, by 2010, these percentages had significantly surged to 28% and 39% respectively, together accounted the largest part of the chart
Although the feedback of customers satisfied with the customer service of Parkway hotel made up roughly half of the total figures in the begining year, it was witnessed with a dramatic plummet by more than a half to 17%. Finally, there was a same downward trend in the proportion of poor and very poor feedback when both of them declined approximately by 10%
| Post date | Users | Rates | Link to Content |
|---|---|---|---|
| 2023-11-09 | Daniel3003 | 73 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-09 | Daniel3003 | 67 | view |
| 2023-11-08 | Daniel3003 | 78 | view |
| 2023-11-08 | Daniel3003 | 60 | view |
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Comments
Essay evaluations by e-grader
Grammar and spelling errors:
Line 7, column 74, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...s satisfied with the customer service of Parkway hotel made up roughly half of th...
^^
Transition Words or Phrases used:
finally, however, if, moreover, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 11.0 5.60731707317 196% => Less pronouns wanted
Preposition: 31.0 33.7804878049 92% => OK
Nominalization: 1.0 3.97073170732 25% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 886.0 965.302439024 92% => OK
No of words: 175.0 196.424390244 89% => More content wanted.
Chars per words: 5.06285714286 4.92477711251 103% => OK
Fourth root words length: 3.63713576256 3.73543355544 97% => OK
Word Length SD: 2.75369288226 2.65546596893 104% => OK
Unique words: 108.0 106.607317073 101% => OK
Unique words percentage: 0.617142857143 0.547539520022 113% => OK
syllable_count: 268.2 283.868780488 94% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 4.0 1.53170731707 261% => Less pronouns wanted as sentence beginning.
Article: 1.0 4.33902439024 23% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 4.0 8.94146341463 45% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 43.0 22.4926829268 191% => The Avg. Sentence Length is relatively long.
Sentence length SD: 81.1399254375 43.030603864 189% => OK
Chars per sentence: 221.5 112.824112599 196% => OK
Words per sentence: 43.75 22.9334400587 191% => OK
Discourse Markers: 9.25 5.23603664747 177% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 3.0 3.70975609756 81% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.291520977717 0.215688989381 135% => OK
Sentence topic coherence: 0.161903110494 0.103423049105 157% => OK
Sentence topic coherence SD: 0.0854851240574 0.0843802449381 101% => OK
Paragraph topic coherence: 0.186493910658 0.15604864568 120% => OK
Paragraph topic coherence SD: 0.0728272629447 0.0819641961636 89% => OK
Essay readability:
automated_readability_index: 24.3 13.2329268293 184% => OK
flesch_reading_ease: 36.29 61.2550243902 59% => Flesch_reading_ease is low.
smog_index: 11.2 6.51609756098 172% => OK
flesch_kincaid_grade: 18.9 10.3012195122 183% => OK
coleman_liau_index: 12.96 11.4140731707 114% => OK
dale_chall_readability_score: 10.1 8.06136585366 125% => OK
difficult_words: 48.0 40.7170731707 118% => OK
linsear_write_formula: 19.0 11.4329268293 166% => OK
gunning_fog: 19.2 10.9970731707 175% => OK
text_standard: 19.0 11.0658536585 172% => OK
What are above readability scores?
---------------------
Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.
Grammar and spelling errors:
Line 7, column 74, Rule ID: WHITESPACE_RULE
Message: Possible typo: you repeated a whitespace
Suggestion:
...s satisfied with the customer service of Parkway hotel made up roughly half of th...
^^
Transition Words or Phrases used:
finally, however, if, moreover, while
Attributes: Values AverageValues Percentages(Values/AverageValues)% => Comments
Performance on Part of Speech:
To be verbs : 7.0 7.0 100% => OK
Auxiliary verbs: 0.0 1.00243902439 0% => OK
Conjunction : 3.0 6.8 44% => More conjunction wanted.
Relative clauses : 3.0 3.15609756098 95% => OK
Pronoun: 11.0 5.60731707317 196% => Less pronouns wanted
Preposition: 31.0 33.7804878049 92% => OK
Nominalization: 1.0 3.97073170732 25% => More nominalizations (nouns with a suffix like: tion ment ence ance) wanted.
Performance on vocabulary words:
No of characters: 886.0 965.302439024 92% => OK
No of words: 175.0 196.424390244 89% => More content wanted.
Chars per words: 5.06285714286 4.92477711251 103% => OK
Fourth root words length: 3.63713576256 3.73543355544 97% => OK
Word Length SD: 2.75369288226 2.65546596893 104% => OK
Unique words: 108.0 106.607317073 101% => OK
Unique words percentage: 0.617142857143 0.547539520022 113% => OK
syllable_count: 268.2 283.868780488 94% => OK
avg_syllables_per_word: 1.5 1.45097560976 103% => OK
A sentence (or a clause, phrase) starts by:
Pronoun: 4.0 1.53170731707 261% => Less pronouns wanted as sentence beginning.
Article: 1.0 4.33902439024 23% => OK
Subordination: 2.0 1.07073170732 187% => OK
Conjunction: 0.0 0.482926829268 0% => OK
Preposition: 3.0 3.36585365854 89% => OK
Performance on sentences:
How many sentences: 4.0 8.94146341463 45% => Need more sentences. Double check the format of sentences, make sure there is a space between two sentences, or have enough periods. And also check the lengths of sentences, maybe they are too long.
Sentence length: 43.0 22.4926829268 191% => The Avg. Sentence Length is relatively long.
Sentence length SD: 81.1399254375 43.030603864 189% => OK
Chars per sentence: 221.5 112.824112599 196% => OK
Words per sentence: 43.75 22.9334400587 191% => OK
Discourse Markers: 9.25 5.23603664747 177% => OK
Paragraphs: 4.0 3.83414634146 104% => OK
Language errors: 1.0 1.69756097561 59% => OK
Sentences with positive sentiment : 3.0 3.70975609756 81% => OK
Sentences with negative sentiment : 1.0 1.13902439024 88% => OK
Sentences with neutral sentiment: 0.0 4.09268292683 0% => More facts, knowledge or examples wanted.
What are sentences with positive/Negative/neutral sentiment?
Coherence and Cohesion:
Essay topic to essay body coherence: 0.291520977717 0.215688989381 135% => OK
Sentence topic coherence: 0.161903110494 0.103423049105 157% => OK
Sentence topic coherence SD: 0.0854851240574 0.0843802449381 101% => OK
Paragraph topic coherence: 0.186493910658 0.15604864568 120% => OK
Paragraph topic coherence SD: 0.0728272629447 0.0819641961636 89% => OK
Essay readability:
automated_readability_index: 24.3 13.2329268293 184% => OK
flesch_reading_ease: 36.29 61.2550243902 59% => Flesch_reading_ease is low.
smog_index: 11.2 6.51609756098 172% => OK
flesch_kincaid_grade: 18.9 10.3012195122 183% => OK
coleman_liau_index: 12.96 11.4140731707 114% => OK
dale_chall_readability_score: 10.1 8.06136585366 125% => OK
difficult_words: 48.0 40.7170731707 118% => OK
linsear_write_formula: 19.0 11.4329268293 166% => OK
gunning_fog: 19.2 10.9970731707 175% => OK
text_standard: 19.0 11.0658536585 172% => OK
What are above readability scores?
---------------------
Rates: 84.2696629213 out of 100
Scores by essay e-grader: 7.5 Out of 9
---------------------
Note: the e-grader does NOT examine the meaning of words and ideas. VIP users will receive further evaluations by advanced module of e-grader and human graders.